On Point: the restaurant technology blog

How Not to Get Hacked

Posted by Jennifer Wiebe on Sat, Aug 27, 2011 @ 15:08 PM

With a number of pizzeria credit card data breaches in the news recently, restaurant operators worry that they could be at risk. In a new video, we outline 10 things every restaurant operator should know to lock out hackers and safeguard customer data. 

Having your personal credit card information stolen is a headache. Having your guests’ data hacked? A nightmare. For a restaurant operator, the fallout from a breach could be devastating.

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Topics: Customer Service, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS, Restaurant Security and PCI, Restaurant Technology, restaurant technology, SpeedLine POS, SpeedLine user

Google Analytics: Is your restaurant website driving sales?

Posted by Graydon Clarke on Sat, Aug 27, 2011 @ 14:08 PM

On the phone, or at the table, you have a good handle on who your customers are and how they feel about your restaurant. How well do you know your online customers?

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Topics: Customer Service, How-to, Industry Experts, Insights and Best Practices, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user

Controlling profit drains—What’s going out the door that you’re not getting paid for?

Posted by Tricia Hoy on Tue, Aug 23, 2011 @ 09:08 AM

Your restaurant’s financial health depends in part on your ability to recognize and deal with profit drains. You know you need to keep a lid on food and labor costs—the two most significant factors in your ongoing profitability. But what does that mean in a typical workday?

Part 1 of this 3-part series on controlling "profit drains" focuses on menu extras—and how making sure that your staff is consistently charging for them can add to your bottom line.

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Topics: Customer Service, employee management, food cost, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, POS choice, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user

Top Tips for Restaurant Managers

Posted by Graydon Clarke on Mon, Aug 22, 2011 @ 09:08 AM

Owning a music business, becoming a partner in an automotive repair shop, working as a chef in a catering company while serving the likes of Bill Clinton and Jean Chretien, and managing myriad restaurants is quite the eclectic resumé. Add point of sale software sales and account management to the mix, and here you have Victor Duarte – the SpeedLine senior account executive I had the pleasure to interview last week.

With a talent for management and years of experience in the hospitality industry, Victor was able to share a wealth of valuable knowledge and insights. In today’s post, the focus is on three of Victor’s top tips for restaurant managers.

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Topics: customer loyalty, Customer Service, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant marketing, restaurant POS, Restaurant Technology, SpeedLine Customers, SpeedLine POS, SpeedLine user

The Hidden Pricetag: Understanding the Total Cost of Ownership of your Restaurant Equipment

Posted by Graydon Clarke on Tue, Aug 16, 2011 @ 09:08 AM

Whether you’ve been a restaurant owner for years, or are just getting your business off the ground, your pizzeria needs a variety of specialized types of equipment to operate and succeed.

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Topics: Industry Experts, Insights and Best Practices, Restaurant Management, restaurant management, Restaurant Technology, restaurant technology

Real-life Applications of QR Codes in Restaurant Marketing

Posted by Tricia Hoy on Mon, Aug 15, 2011 @ 09:08 AM

A few weeks ago, I posted an article on 5 Ways Restaurants are Using QR Codes to Drive Sales.

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Topics: How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, Restaurant Marketing, restaurant marketing, restaurant POS, Restaurant Technology, restaurant technology

Theft and Security: The Difference a POS Makes

Posted by Graydon Clarke on Thu, Aug 11, 2011 @ 09:08 AM

SpeedLine trainer and former pizzeria owner Wiley Borg weighed in this week on the thorny topic of employee theft and restaurant security. Back in his restaurant days, Wiley operated without a point of sale system. Knowing that, I was curious how he dealt with theft in his business, and how he kept his assets secure.

With a pen and paper store, where all of your cash resides in a till, Wiley said, “theft is as easy as pressing a button. You press a button, open a till, and borrow a bit of money every shift.”

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Topics: employee management, How-to, Insights and Best Practices, loss prevention, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS security, Security, Theft and Security

Case Study: Nancy's Pizza Shrinks Food Costs With POS Controls

Posted by Tricia Hoy on Tue, Aug 09, 2011 @ 17:08 PM

Pizza Marketplace recently published a case study outlining how Chicago Franchise Systems put its SpeedLine Point of Sale system to work to shave 5% off food costs at Nancy’s Pizza restaurants.

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Topics: food cost, food costs, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, POS choice, restaurant POS, Restaurant POS Case Studies, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, SpeedLine users

The Inside View: Transparency in Restaurant Marketing

Posted by Graydon Clarke on Mon, Aug 08, 2011 @ 16:08 PM

Recently, I found myself reading about Domino’s Pizza. Mainly, I was quite interested in the game-changing marketing campaign the popular pizza company launched in 2009.

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Topics: customer loyalty, Industry Experts, Insights and Best Practices, Listening to your Customers, Restaurant Marketing, restaurant marketing, restaurant technology, social media marketing

What Messages are You Sending Your Customers?

Posted by Tricia Hoy on Thu, Aug 04, 2011 @ 16:08 PM

In a Pizza Marketplace blog post by Ed Zimmerman, “Looking out, looking in: What messages are you sending to customers?,” I was astonished at what he saw at the restaurant he was writing about, but totally on board with his advice to restaurant operators.

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Topics: Customer Service, Industry Experts, Insights and Best Practices, Listening to your Customers, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing

4 More POS Menu Optimization Tips to Improve Speed of Service

Posted by Guest Contributor on Wed, Aug 03, 2011 @ 16:08 PM

Last week, SpeedLine product specialist Mike Watson published a great article on the blog about menu design and improving order efficiency. His original draft was pretty epic...so we decided to split it into two posts. In this, part 2, Mike covers four more tips for optimizing your menu to improve speed of service.

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Topics: Customer Service, How-to, Industry Experts, Insights and Best Practices, menu management, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, Restaurant Technology, SpeedLine POS, SpeedLine user, SpeedLine users

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