On Point: the restaurant technology blog

Employee Theft: How One Operator Used His Restaurant POS to Catch a Thief

Posted by Tricia Hoy on Thu, Sep 27, 2012 @ 10:09 AM

For one SpeedLine user, the tracking capabilities of a new POS system paid off quickly. Just Pizza owner Wayne Rempel used the notable activity reports from his POS system with security cameras to catch a repeat offender, and it only took a day.

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Topics: employee management, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, POS choice, Restaurant Management, restaurant management, restaurant marketing, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user

Smart Operators: Great Customer Service Starts with Your Restaurant POS

Posted by Tricia Hoy on Thu, Sep 27, 2012 @ 10:09 AM

The guests in your POS database are your most valuable source of ongoing revenue. Repeat business is critical. Guests become loyal fans and repeat patrons because they feel welcomed, valued, and well treated—both with the quality of the food you serve and the way you serve it.

In any economy, successful restaurant operators focus on key revenue drivers. Consistent, exemplary customer service is one of those keys. Great service takes work, but it’s essential to build a loyal fan base for your restaurant.

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Topics: Customer Service, employee management, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, Restaurant Marketing, restaurant POS, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user

Pizza POS Basics: Offsetting Costs with Delivery Fees

Posted by Tricia Hoy on Thu, Sep 27, 2012 @ 10:09 AM

 

Are skyrocketing food and fuel prices eating into profits? Most pizza and delivery operations charge delivery fees to offset costs. And they’re finding that most customers are willing to pay the extra charge to continue enjoying the convenience of delivery.

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Topics: Customer Service, delivery, employee management, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS, restaurant technology, SpeedLine Customers, SpeedLine POS

Restaurant Point of Sale Best Practices: 7 Steps You Can Take Today to Cut Costs and Increase Profits

Posted by Tricia Hoy on Thu, Sep 27, 2012 @ 09:09 AM

Many costs are set before your doors even open. A restaurant point of sale system is the first line of defense against overspending and wasted dollars, but busy operators often don’t make use of its controls. Successful chains know their numbers, and use the reports and controls in their POS systems to stay ahead of the competition.

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Topics: Customer Service, employee management, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, POS choice, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine POS

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