On Point: the restaurant technology blog

Consumer Study: Dining Out Less in 2014

Posted by Tricia Hoy on Fri, Dec 27, 2013 @ 11:12 AM

In a semi-annual survey, the North American Restaurant Consumer Sentiment Review by AlizPartners revealed that diners are likely to dine out less in 2014 than they did in 2013—but not for the reason you may think. The economy will always play a role, but this time, diners are concerned more about their health than their wallets.

Staying on top of your customers’ wants and needs is vital to stay profitable. This recent study highlights a new trend in dining out decisions: your guests are worried about their health, and if you are interested in more of their dining dollars, it makes sense to consider this.

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Topics: Customer Service, employee management, food cost, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, Restaurant Management, restaurant management, restaurant POS, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, SpeedLine users

Quick Hit Tips to Increase Restaurant Profits Now

Posted by Tricia Hoy on Sun, Dec 15, 2013 @ 10:12 AM

Maintaining restaurant profits takes work, but sometimes a few simple changes around your daily operations can increase profits quickly.

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Topics: customer loyalty, Customer Service, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, point of sale, Restaurant Management, restaurant management, restaurant marketing, restaurant POS, Restaurant Technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, SpeedLine users

Smart Operators: Effectively Managing Restaurant Speed of Service

Posted by Tricia Hoy on Sun, Dec 15, 2013 @ 10:12 AM

Speed of service, whether you operate a dine in restaurant or takeout and delivery concept, directly correlates to restaurant profits. Managing speed of service is critical to achieve your operational goals.

Put your point of sale system to work to keep staffing in check and improve efficiency.

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Topics: Customer Service, Industry Experts, Insights and Best Practices, POS choice, restaurant management, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine user, SpeedLine users

Under the hood—the technology behind your next POS

Posted by Tricia Hoy on Sun, Dec 15, 2013 @ 10:12 AM

Restaurant owners will agree: it pays to invest in your future growth. Finding a point of sale partner with a track record for investing in ongoing development to keep you ahead in the technology race is one important way to do this.

A complete technology overhaul of the SpeedLine development platform this past year was that kind of investment: to help pave the way for new innovations to support our clients’ future growth plans.

A persistent complaint we hear from restaurant chains is that they have felt hamstrung by their past point of sale choices, and are looking for a scalable, open architecture alternative.

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Topics: Customer Service, Industry Experts, Insights and Best Practices, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine POS News, SpeedLine user, SpeedLine users, Uncategorized

The 10 Commandments for Driving Restaurant Profits Using Technology

Posted by Tricia Hoy on Sat, Dec 14, 2013 @ 11:12 AM

You have a lot on your plate: From employee management to the daily operational responsibilities of running a restaurant (or multiple locations), keeping your head above water and driving your restaurant profits takes discipline and attention to these operational and marketing essentials.

Manage food costs effectively. Reduce mistakes and waste by putting a point of sale system to work for you. By taking advantage of inventory and portion control features, and the built-in audit controls for loss prevention, you can shave more points off your food cost and increase your restaurant profits.

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Topics: employee management, Enterprise, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, Restaurant Management, restaurant management, Restaurant Technology, SpeedLine Customers, SpeedLine POS, SpeedLine user

Turning Tables: Using Visual Indicators at the POS to Manage Dine-In Service Performance

Posted by Tricia Hoy on Fri, Dec 13, 2013 @ 11:12 AM

Want to make more profit from your dine-in service with your point of sale system? Turn tables faster. Dine-in profit gains tend to be proportional to improvements in table turnover. When your speed of service improves the dining experience of your guests, everyone wins.

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Topics: Customer Service, employee management, Listening to your Customers, pizza POS, point of sale, POS choice, restaurant, restaurant management, restaurant POS, SpeedLine POS, SpeedLine users, Uncategorized

Just Checking: Making Guest Receipts Pay

Posted by Tricia Hoy on Thu, Dec 12, 2013 @ 11:12 AM

You hand a receipt to every guest. Those guest receipts can be more than a necessary evil: it’s an opportunity to engage, reinforce your brand, and stimulate further purchases, many times every day. An easy place to start is by branding the receipt with your logo. Look at the options your point of sale system offers for appending customer receipts with survey questions (or a link to an online survey) or a coupon offer. Some POS systems will allow you to target messages to specific customers: print loyalty point balances and reward coupons for VIP club members, bounce-back offers for first-time visitors, or surveys on random receipts.

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Topics: Customer Service, employee management, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, POS choice, Restaurant Management, restaurant management, Restaurant Marketing, Restaurant Technology, SpeedLine Customers, SpeedLine POS, SpeedLine user

7 Cost Saving Tips from SpeedLine Support

Posted by Tricia Hoy on Sun, Dec 01, 2013 @ 14:12 PM

The techs who support your POS system have a unique view of your business—because each of them talks with hundreds of other restaurant operators on the phones every week. So I decided to find out first-hand what they would offer as cost saving advice to SpeedLine users.

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Topics: customer loyalty, Customer Service, Enterprise, How-to, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, Restaurant Management, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, SpeedLine users, Uncategorized

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