On Point: the restaurant technology blog

The Proof is in the Numbers: Managing Restaurant Profits with POS Technology

Posted by Tricia Hoy on Mon, Feb 17, 2014 @ 09:02 AM

Knowing your numbers gives you new insight to make the changes in your restaurant business that can drive profit and growth.

Do you know what’s happening in every area of your restaurant business? Knowledge is power, and the statistical data in your POS can provide you with new growth potential. Here’s how:

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Topics: employee management, food costs, Industry Experts, Insights and Best Practices, point of sale, Restaurant Management, restaurant management, restaurant POS, SpeedLine Customers, SpeedLine user

Smart Operators: Return Guests Make the Difference

Posted by Tricia Hoy on Mon, Feb 17, 2014 @ 08:02 AM

Getting a guest to walk through your doors can cost more than you think, especially when you consider the price of standard print advertising. If you rely too heavily on new business, it’s tough to turn a profit. By cultivating a regular customer base, you can lower the cost of achieving your sales goals—and drive free word of mouth advertising. Easier said than done, however. But did you know your point of sale system can help?

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Topics: customer loyalty, Customer Service, How-to, Listening to your Customers, pizza POS, point of sale, restaurant management, Restaurant Marketing, restaurant marketing, Restaurant Technology, SpeedLine Customers, SpeedLine POS

Going to Pizza Expo?

Posted by Tricia Hoy on Sun, Feb 16, 2014 @ 10:02 AM

One down, and one to go! Did we miss you at the Multi-Unit Restaurant Technology Conference (MURTEC) this week? Don’t worry: SpeedLine will be back in Vegas next week for the International Pizza Expo, booth # 1027.

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Topics: customer loyalty, Customer Service, Industry Experts, International Pizza Expo, pizza POS, point of sale, restaurant management, restaurant POS, SpeedLine Customers, SpeedLine POS, SpeedLine POS News, Tradeshows

Pizza Expo Round Up

Posted by Jennifer Wiebe on Sun, Feb 16, 2014 @ 10:02 AM

I started off the last morning of the International Pizza Expo by taking in a seminar by Jeff Mease of One World Enterprises, a multi-unit, multi-concept restaurant operator.

His topic today was the preparation involved in opening a second location successfully. Mease’s keys to being prepared for a second location included systems, partnership, and leadership. He shared examples from the growth of his own enterprise to illustrate the points, including:

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Topics: customer loyalty, Customer Service, Industry Experts, Insights and Best Practices, International Pizza Expo, pizza POS, point of sale, Restaurant Management, restaurant management, SpeedLine Customers, SpeedLine POS News, SpeedLine user

Pizza Expo Day 2

Posted by Jennifer Wiebe on Sun, Feb 16, 2014 @ 10:02 AM

Pizza Expo is all about pizza. And today, the pizza industry includes more than sauce and cheese. This show connects restaurant owners with food suppliers, oven manufacturers, and with an ever-growing selection of pizza and delivery technology solutions and providers.

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Topics: customer loyalty, Customer Service, Industry Experts, pizza POS, point of sale, restaurant management, restaurant POS, SpeedLine Customers, SpeedLine POS, SpeedLine POS News, SpeedLine user, SpeedLine users, Tradeshows

Pizza Expo Day 1: What We Learned from You Today

Posted by Jennifer Wiebe on Sun, Feb 16, 2014 @ 10:02 AM

One of the best parts of the International Pizza Expo is the luxury of talking with our customers in person. Often, we learn new things not only about their businesses, but about our point of sale software and services as well.

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Topics: customer loyalty, Customer Service, Industry Experts, Listening to your Customers, pizza POS, restaurant management, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine POS, SpeedLine POS News, Tradeshows

Top Customer Loyalty Drivers for Pizza Takeout and Delivery Restaurant Concepts

Posted by Tricia Hoy on Sun, Feb 16, 2014 @ 10:02 AM

In February, Pizza Marketplace published the results of a survey of consumers in the US to determine the top loyalty drivers for pizza takeout restaurant concepts. While value, location, and discounts topped the responses, what surprised me was having "great-tasting food" ranked as only the sixth most important factor.

The article, based on a study conducted by Restaurant DemandTracker, cited different attributes used to rate five of the largest pizza chains. From perception of value and "low prices," to fast service and discounts, Little Caesar’s Pizza, Papa John’s Pizza, Pizza Hut, CiCi’s Pizza and Domino’s all scored relatively well in each category.

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Topics: customer loyalty, Customer Service, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant marketing, restaurant POS, SpeedLine Customers, SpeedLine POS, SpeedLine users

At the Multi-Unit Restaurant Technology Conference

Posted by Tricia Hoy on Sun, Feb 16, 2014 @ 10:02 AM

Trade show season is in full swing in our industry this month, with the Multi-Unit Restaurant Technology Conference (MURTEC) coming up next week, and the 30th anniversary of the International Pizza Expo March 25-27.

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Topics: International Pizza Expo, pizza POS, point of sale, POS choice, restaurant, Restaurant Technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, Tradeshows

7 New Operator Mistakes & how to Avoid Them

Posted by Tricia Hoy on Sun, Feb 16, 2014 @ 10:02 AM

In Part 2 of a series for new independent and franchise operators, we’re taking a look at some common mistakes that are easily made, and what you can do to avoid them in your new restaurant.

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Topics: customer data, customer loyalty, Customer Service, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, menu pricing, pizza POS, Restaurant Management, Restaurant Marketing, restaurant marketing, restaurant POS, Restaurant Technology, SpeedLine Customers, SpeedLine POS

5 First year Marketing Tips for New Pizza Operators

Posted by Tricia Hoy on Sun, Feb 16, 2014 @ 09:02 AM

For any new restaurant owner, marketing your brand can pose a daunting challenge. With so many different roads to take, how do you get the best value without over-committing?

As a new operator, you already know your time is valuable. There is too much to do, and not enough of you to go around. In part 1 of a new series dedicated to new independent or franchise pizza operators, we take a look at your marketing approach, with five tips to help you start off right.

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Topics: customer loyalty, Customer Service, Database Marketing, How-to, pizza POS, point of sale, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, Restaurant Technology, restaurant technology, SpeedLine Customers

From the Archives: Pizza Point of Sale – Professional Service

Posted by Tricia Hoy on Sun, Feb 16, 2014 @ 09:02 AM

In Part 2 of our series on the unique requirements of pizza and delivery point of sale, we dig into the professional service requirements of a pizzeria or delivery restaurant.

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Topics: Customer Service, How-to, Insights and Best Practices, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant technology, SpeedLine Customers, SpeedLine POS

10-Step Labor Planning System for Restaurants

Posted by Tricia Hoy on Sun, Feb 16, 2014 @ 08:02 AM

From yesterday's issue of POS Quick Tips: a 10-step system for profitable labor planning and management. "If I don’t pay attention to my expenses, I just don’t make money," commented Figaro’s Italian Pizza franchisee and SpeedLine POS user Andy Lanz in an article in Pizza Today a while back.

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Topics: employee management, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine user

Online Ordering for Restaurants: Then and Now

Posted by Tricia Hoy on Sun, Feb 16, 2014 @ 08:02 AM

Pizza Hut recently celebrated the 20th anniversary of their first online pizza purchase. You read that correctly: 20 years. Before clothing, household goods, even books, pizza pioneered the online ordering revolution.

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Topics: Insights and Best Practices, Online Ordering, online ordering, pizza POS, point of sale, POS choice, Restaurant Management, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine POS, SpeedLine user, SpeedLine users

Restaurant Point of Sale Purchase

Posted by Tricia Hoy on Sun, Feb 16, 2014 @ 08:02 AM

A restaurant point of sale system handles customer transactions efficiently, improves operations, and gives you new tools to increase sales. The wrong POS choice—a system that isn’t right for your business—can be costly, so it’s important you choose carefully.

Once you’ve determined your needs, and chosen a POS vendor, negotiating the sale is the next step. I recently sat down with the account managers at SpeedLine who offered these tips for negotiating a successful POS purchase:

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Topics: Customer Service, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, POS choice, restaurant, restaurant management, restaurant POS, Restaurant Technology, SpeedLine Customers, SpeedLine POS, SpeedLine users

Tablet Ordering and Mobile Reporting Simplify Service and Remote Management

Posted by Tricia Hoy on Sun, Feb 16, 2014 @ 07:02 AM

In the newest release of SpeedLine, we introduced new tablet ordering and enhanced mobile reporting for fast, flexible service and remote management.

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Topics: Customer Service, Industry Experts, mobile ordering, pizza POS, point of sale, Restaurant Management, restaurant management, Restaurant Technology, SpeedLine Customers, SpeedLine POS, SpeedLine POS News, SpeedLine user, SpeedLine users

Restaurant Profitability: 6 Keys to Food Cost Control for Pizzerias

Posted by Tricia Hoy on Fri, Feb 14, 2014 @ 08:02 AM

Controlling food costs is an ongoing challenge for every pizza and delivery restaurant operator. From food waste, to theft, to over portioning, many factors influence overall food costs. The right point of sale system can give you a new level of control over many of these factors.

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Topics: food cost, food costs, How-to, Industry Experts, Insights and Best Practices, Inventory, menu pricing, pizza POS, point of sale, portion control, POS choice, Restaurant Management, restaurant management, Restaurant Technology, SpeedLine Customers, SpeedLine POS, SpeedLine user

Coming to a Restaurant Trade Show This Year?

Posted by Lisa Siddons on Thu, Feb 13, 2014 @ 08:02 AM

This time of year, some of the best restaurant trade shows are just around the corner. Will we see you at one of these events?

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Topics: International Pizza Expo, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine user, Tradeshows

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