On Point: the restaurant technology blog

SpeedLine User of the Month: TJ’s Pizza

Posted by Tricia Hoy on Thu, Aug 28, 2014 @ 08:08 AM

This month, we are featuring  TJ’s Pizza in Regina, Saskatchewan. TJ’s is a Canadian franchise concept with nine locations in Saskatchewan and Alberta.

We interviewed Melanie Guilford, owner and operator of two TJ’s pizza locations, to find out what makes TJ’s different, and how SpeedLine makes things easier. As a longtime SpeedLine user, Melanie Guilford has plenty to say about their POS, their pizza, and how she got into the business:

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Topics: Restaurant POS Case Studies, Restaurant Technology, SpeedLine POS News, SpeedLine user, TJ' Pizza, Uncategorized

3 Ways to Cut Delivery Costs with Hidden POS Tools

Posted by Lisa Siddons on Mon, Aug 25, 2014 @ 08:08 AM

In a delivery operation, driver pay, fees, mileage, and worker’s compensation premiums can add up to a significant part of your labor cost. This post looks at three ways you can use little-known tools in your POS to cut delivery costs.

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Topics: How-to, LiveMaps, pizza POS, restaurant delivery, Restaurant Management, Restaurant Technology

Restaurant Trends: Ingredient Transparency—What’s in That?

Posted by Tricia Hoy on Thu, Aug 21, 2014 @ 09:08 AM

A 2013 study by GlobeSpan, BBMG, and SustainAbility, found that nearly 86% of global customers rank ingredient transparency as “very important” or “important.” Consumers want to know what’s in their food, and as we move into 2015, this trend will see even more mainstream attention. Many people are consciously eating healthier, and restaurant operators are adjusting menu offerings to accommodate them.

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Topics: How-to, Industry Experts, menu transparency, restaurant apps, Restaurant Management, Restaurant Technology

Restaurant Management: 6 Tips to Reducing Employee Turnover

Posted by Tricia Hoy on Mon, Aug 18, 2014 @ 08:08 AM

High employee turnover is prevalent in the restaurant industry: the National Restaurant Association (NRA) estimates that the average turnover rate is 75%. The associated expense is often accepted as the cost of doing business—but a long term strategy for reducing it can have a major impact on a restaurant’s financial performance.

When you factor in the cost of recruiting, hiring, training, and shoring up employee morale, you may be surprised at the cost of high turnover. So what can you do to reduce it?

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Topics: employee turnover, Industry Experts, Insights and Best Practices, restaurant employee management, Restaurant Management, reward employees

Maintaining an Effective Customer Marketing Database: 5 Ways to Keep your Staff on Track

Posted by Tricia Hoy on Thu, Aug 14, 2014 @ 08:08 AM

The customer database is one of the most important tools for restaurant companies to keep up to date and accurate. It is the core of a delivery POS system, and with loyalty programs, even more important for overall customer satisfaction.

What is a typical customer worth to your business?  You’d be surprised at how much of your profit can be credited to your repeat business if your staff stay on track.

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Topics: Database Marketing, How-to, Industry Experts, Insights and Best Practices, Restaurant Marketing, restaurant marketing

5 Ways to Use Technology to Elevate Customer Service in a Pizzeria

Posted by Tricia Hoy on Mon, Aug 11, 2014 @ 10:08 AM

Customer service is integral for repeat business. If sales are down and morale is low, problems with customer service could be to blame. Here are 5 ways you can use the technology you already have to improve service, and keep your guests coming back.

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Topics: customer receipts, Customer Service, How-to, Industry Experts, Insights and Best Practices, pizza POS, Restaurant Technology, technology in the restaurant

On PCI: The Common Threat in Restaurant Data Breaches—and How to Avoid it

Posted by Jennifer Wiebe on Thu, Aug 07, 2014 @ 10:08 AM

In 2011, hackers stole thousands of credit card numbers from the point of sale systems in pizzerias across the United States. This June, another major breach targeted customers of a national casual dining chain. Just last week, the Delaware Restaurant Association warned merchants of the cause of a series of attacks on restaurants in that region, and the first news of a breach at a national quick-service chain hit the wires.

The common threat?

Remote access software—the tools typically used for point of sale technical support, and sometimes by restaurant operators to manage menus or reporting off-site.

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Topics: credit card breach, Credit Cards, Industry Experts, Insights and Best Practices, PCI, remote access, Restaurant Management, restaurant security, Restaurant Security and PCI, Restaurant Technology

From the Archives: 5 Signs that an Employee May be Stealing from Your Restaurant

Posted by Tricia Hoy on Mon, Aug 04, 2014 @ 08:08 AM

From time to time, we like to take a look back. One the top reads at On Point is a post that goes back to 2010 about detecting employee theft. Studies show that employee theft is a contributing factor in a third of restaurant closures. So while admitting it could happen to you and discovering it can be disheartening, it’s necessary.

Can you afford to absorb employee theft in your restaurant? You’re probably shaking your head right now, but what may surprise you is how costly employee theft can be—and how easily it can be missed.

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Topics: Insights and Best Practices, loss prevention, Restaurant Management, Restaurant Security and PCI, Restaurant Technology, Uncategorized

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