On Point: the restaurant technology blog

Avoiding Menu Bloat: The Bottom-Line Value of a Lean, Mean Menu

Posted by Jennifer Wiebe on Mon, Feb 29, 2016 @ 07:02 AM

Falling into the trap of adding more items to your menu for variety alone can be damaging to your bottom line. The trouble with big menus is that unprofitable items can lurk unnoticed.

Menu items that aren’t moving cost you money every day in stocking, storage, and potentially spoiled ingredients. Not only that, but a bloated menu can slow down customer decision making and decrease kitchen efficiency.

Let’s break that down.

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Topics: Customer Service, food cost, food costs, How-to, Insights and Best Practices, Listening to your Customers, menu management, menu pricing, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, Restaurant Technology, Services, SpeedLine Customers, SpeedLine POS, SpeedLine user, Uncategorized

Pizza Expo 2016 – 10 Days and Counting!

Posted by Tricia Hoy on Thu, Feb 25, 2016 @ 07:02 AM

It’s that time of year: planning and preparation are underway for the largest pizza show in the world. Pizza Expo is coming up March 8 - 10 at the Las Vegas Convention Center.

This year’s schedule is packed with expert speakers on the latest and greatest trends in the pizza industry. Schedule time for educational seminars and workshops led by industry consultants, professional trainers, and restaurant operators. Sample new ingredients and ready-made menu items. Check out the competition in the International Pizza Challenge and World Pizza Games, and learn new methods in the cooking and baking demonstrations. Try your hand at making your own dough, and attend the Pizza Expo Block Party and Acrobatic Dough Tossing Finals. The choices are plenty!

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Topics: Customer Service, Enterprise, How-to, Industry Experts, Insights and Best Practices, International Pizza Expo, mobile ordering, pizza POS, Pizzeria 2020, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine users, Tradeshows

Customer of the Month: Spencer Groeneweg, Pizza Ranch, Sioux Center

Posted by Tricia Hoy on Mon, Feb 22, 2016 @ 07:02 AM

Founded in 1981 by Adrie Groeneweg in Hull, Iowa, Pizza Ranch is saddling up for the future, giving every guest a legendary experience at over 180 locations in 13 states across the mid-Western US.  Pizza Ranch is known by their customers for their “It’s Our Famous, Buffet Your Way” which boasts a wide variety of tasty options including: pizza, chicken, potatoes, salads, and delectable desserts.

Back at the Sioux Center Ranch, we had a chance to meet with the manager, Spencer Groeneweg, to learn what makes Pizza Ranch stand out. “A big thing that sets us apart is our culture, and how our vision and mission statements points to a bigger cause than Pizza Ranch.” says Groeneweg.  Integral to the communities they serve, Pizza Ranch’s Community Impact Fundraising Events make it easy for local schools and charities to raise money by having their members come in and help serve the guests, earning a percentage of the sales and/or donations from the evening. On a global scale, Pizza Ranch also makes an impact with their Coffee Partnership Program, assisting schools in Southern Ethiopia.

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Topics: buffet planning, Customer Service, Dine In, Industry Experts, Insights and Best Practices, Listening to your Customers, menu management, pizza POS, Pizza Ranch, point of sale, Restaurant Management, restaurant management, restaurant POS, Restaurant POS Case Studies, SpeedLine Customers, SpeedLine POS, SpeedLine user of the month, Uncategorized

How to Convert Online Visitors Into In-Store Customers

Posted by Marvin Doerfler on Thu, Feb 18, 2016 @ 07:02 AM

A restaurant is nothing without paying customers. No matter how delicious your dishes, or how attractive the menu that lists them, you won't stay open unless you give strangers a reason to walk inside and place an order. Marketing is the best way to do that, and in the fast-paced, tech-savvy restaurant industry, digital marketing is mandatory. However, it's important to make sure your online efforts actually translate into offline business.

The following tips and tricks are effective ways to harness the true potential of your restaurant's online presence. Discuss them with your staff, integrate them into your marketing strategies, and see how many tables you can fill with a little extra online effort.

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Topics: customer loyalty, Customer Service, Dine In, employee management, Enterprise, food cost, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, menu management, menu pricing, pizza POS, point of sale, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant technology, SpeedLine Customers, The Menu Shoppe, Uncategorized

POS Best Practices: Managing Labor to Code

Posted by Jennifer Wiebe on Mon, Feb 15, 2016 @ 11:02 AM

Many restaurant operators have experienced the cost and aggravation of a Labor Department suit for noncompliance with local labor regulations. If you lack good systems for enforcing and tracking work hours and breaks, you could be at risk.

And if you have teens working in your restaurants, the requirements can be much more restrictive.

Beyond the risks around noncompliance, controlling labor cost—including overtime—is critical to restaurant profitability. One way to control costs and ensure compliance with local labor laws is to set up work restrictions in the point of sale system.

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Topics: employee management, How-to, Industry Experts, Insights and Best Practices, labor management, Listening to your Customers, pizza POS, POS choice, Restaurant Management, restaurant management, Restaurant Technology, SpeedLine Customers, SpeedLine POS, Uncategorized

From the Archives - Customer Loyalty: 7 Ways Expand Your Brand

Posted by Jennifer Wiebe on Thu, Feb 11, 2016 @ 08:02 AM

To build loyalty in an age when consumers are looking online for the next place to dine out, you have to be smart about both the quality and the experience of buying your product—both in-store and online.

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Topics: customer loyalty, Industry Experts, insight, Insights and Best Practices, Listening to your Customers, Loyalty, Restaurant Marketing, restaurant marketing

Menu Labeling: Will you be ready for the new Dec. 1 deadline?

Posted by Jennifer Wiebe on Thu, Feb 04, 2016 @ 09:02 AM

The Food and Drug Administration menu-labeling regulations for chain restaurants, originally slated to take effect late last year, are now slated to take effect December 1.

In the FDA’s own words, the regulations address an epidemic:

More than two thirds of adults and about a third of children in the United States are overweight or obese. Overconsumption of calories is one of the primary risk factors for overweight and obesity. About half of consumers' annual food dollars are spent on, and a third of total calories come from, foods prepared outside the home, including foods from restaurants and similar retail food establishments. Many people do not know, or underestimate, the calorie and nutrient content of these foods.

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Topics: food costs, How-to, Industry Experts, Insights and Best Practices, menu labeling, menu management, menu pricing, point of sale, Restaurant Management, restaurant marketing, Restaurant Technology, SpeedLine Customers, SpeedLine user, SpeedLine user of the month

3 Ways to Safeguard Your Delivery Service

Posted by Lisa Siddons on Mon, Feb 01, 2016 @ 08:02 AM

Do you deliver? In the winter, darkness and adverse weather conditions can pose additional hazards for your delivery drivers. Here are a some tips for how you can make deliveries safer and minimize the impact of accidents on your business.

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Topics: Customer Service, delivery, Delivery, delivery fees, delivery zones, employee management, Enterprise, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, point of sale, Restaurant Management, restaurant management, SpeedLine Customers, SpeedLine POS

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