Pizza and delivery POS: Keeping it in the family at Pizza Inn

 A family recommendation sparked a restaurant makeover story for Pizza Inn franchisee Gabe Crouch. An outdated and too-easily-manipulated point of sale system was costing Gabe money.

For Gabe Crouch and his family, pizza is a way of life.

A Family Tradition

When Joe Crouch opened his first Pizza Inn location in Sulphur Springs, TX back in the early ‘90s, a point of sale system wasn’t a top priority. But in 2003, Joe decided it was time to streamline the business and chose to install SpeedLine POS.

So by the time his nephew, Gabe Crouch, was ready to replace the outdated POS system in his own Pizza Inn store, Joe had hard data to back up a recommendation to switch to SpeedLine.

Pizza Inn, headquartered in the Dallas, TX, area, operates more than 310 restaurants domestically and internationally. Known for exceptional pizza and friendly service, the Crouch family has been proudly serving up made-from-scratch Pizza Inn crispy Original Thin Crust and tangy signature sauce for two decades. With a focus on quality and community involvement, they’re obviously doing something right.

From One POS to Another

Gabe and his wife Kelly took Joe’s advice and installed a new SpeedLine POS system in the restaurant. "It was seamless," Gabe tells us. "The system is so intuitive that the transition was smooth, and we never missed a beat."

Training was easy too: "My staff was so quick to pick up on it, we were up and running that first day without a hitch!" he adds.

Instant Sales Boost

Before SpeedLine, Gabe says, he couldn’t tell what was going out the door that was paid for. Their old point of sale system was too easy for the staff to manipulate—a fact that became all too apparent after the new SpeedLine system was installed.

It was a restaurant makeover story:

"The first week after we switched, sales went up by $1,000" Gabe explains, "and never dropped back down to "Before" levels again. The security controls in our new SpeedLine POS system discouraged employee theft immediately!"

Gabe and Kelly didn’t know what to expect when they switched, but today, Gabe echoes his uncle Joe’s words: "Once we got SpeedLine, we never wanted to look back."

Support is One-of-a-Kind

Gabe isn’t shy with his praise of the SpeedLine support team. A self-confessed "non-techie," Gabe says SpeedLine Support has been a lifeline he regularly raves about.

"I have never had a bad experience," he says. "Each and every person I have talked to is professional, courteous, and has always fixed or explained anything I needed." For Gabe and his family, reliable support has made a world of difference.

Since the install, business has improved steadily for Gabe and his family. Proud members of the Pizza Inn team, they have seen continued growth every year. Gabe and Kelly credit SpeedLine for a lot of that. Before SpeedLine, they were losing money. Today, business is good, and every cent is accounted for. And that’s something worth bragging about.