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Restaurant Operations: Smooth Sailing with Seamless Support

By Tricia Hoy

Has your restaurant operation ever come to a grinding halt due to a technology failure?  If you answered yes, then you have experienced how this impacts your speed of service and customer service. And you likely also understand how important technical support can be to the day to day operation of your restaurant.

When you choose a POS system and technical support provider for your restaurant, consider these standards:

  •      Live and friendly technical service
  •      Speed of service
  •      Customer recognition
  •      Hours and availability
  •      Full circle problem to resolution
  •      Call history and documentation

Let’s face it.  No matter how effective your POS software and efficient your staff are, there may be challenges or issues you simply cannot solve on your own. Would it make you feel at ease if you knew your POS system offered support when you need it?  SpeedLine has been recognized as providing superior technical support to its customers (with a 96% customer satisfaction rating over the last eight years of daily customer surveys), and it’s just a phone call away.

Mark Deloury of Parrot Pizza highlights the importance to his operation: "Good tech support is a big part of what you're buying," Mark says. "If there's a glitch with the system, tech support is there. I never hesitate to call. Those guys do in 10 seconds what it would have taken me an hour to do. And they're always polite. What I say to people asking me about SpeedLine is, 'you have to decide whether you are a pizza operator or not. If you are and you want to compete, stay away from the lower end. Because on Friday night at 6:30, you can't put a price on tech support. You just can't."

What would this level of backup mean to your restaurant business?

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Posted on Mon, Jul 27, 2015 @ 09:07 AM.
Updated on April 15, 2019 @ 8:18 PM PST.

Posted by Tricia Hoy

linkedin | Author's website


Tags: point of sale, Restaurant Management, Point of Sale Maintenance

Get it right the first time.

There’s a reason pizza and delivery chains are driving the biggest changes in restaurant technology. Pizza and delivery concept restaurants are different from other restaurants, and they have complex needs at the point of sale. In this guide, gain the knowledge you need to choose the right technology fit for your restaurant.


 

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