On Point: the restaurant technology blog

Reducing PCI Scope and Risk

Posted by Elizabeth Kelly on Wed, Aug 01, 2018 @ 09:08 AM

It seems every few months, we see another news story about a retail or restaurant company that has had customer data breached. And while the big stories make the news, criminals more often target small businesses that have fewer resources to protect themselves.

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Topics: Theft and Security, Restaurant Security and PCI, protecting POS data, payment security, emv, credit card breach, Credit Cards, PCI

3 Payment Technologies Restaurants Need to Increase Security

Posted by Tracey Stonebrook on Wed, Jun 28, 2017 @ 13:06 PM

By Tracey Stonebrook, Strategic Development Program Manager, North America/Ingenico Group

Hospitality is a dynamic industry and is constantly evolving, particularly with the integration of new technologies to engage customers and improve service quality. Hospitality executives need to be aware of key technologies in the market, including the latest developments in payment solutions.  I’ve summarized three technologies that hospitality tech executives need to understand.

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Topics: Credit Cards, PCI, Restaurant Security and PCI, Security

Restaurant Security: EMV and PCI Fraud Safeguards

Posted by Jennifer Wiebe on Wed, Feb 22, 2017 @ 08:02 AM

If EMV and PCI are just letters to you, you should know that these acronyms represent important security standards for your business.

Did you know that if a guest uses a counterfeit or stolen, chip-enabled payment card in your restaurant, and if you are not using an EMV card reader, you are liable for any and all chargebacks? Chargebacks of this kind are on the rise.

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Topics: Credit Cards, emv, Enterprise, How-to, Industry Experts, Insights and Best Practices, PCI, restaurant management, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine POS, Theft and Security

Restaurant Management: Cash Controls at the Point of Sale

Posted by Jennifer Wiebe on Wed, Feb 01, 2017 @ 09:02 AM

What steps are you taking today to ensure lean, profitable operations in the restaurant? Managing the flow of cash through the restaurant is a critical piece of your security plan.

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Topics: cameras, cash limits, Credit Cards, Customer Service, fingerprint sensors, How-to, Industry Experts, Insights and Best Practices, loss prevention, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, restaurant POS security, Restaurant Security and PCI, restaurant technology, Security, SpeedLine POS, Theft and Security, Uncategorized

Best Restaurant Technology Blog Posts of 2016: The On Point top 10

Posted by Tricia Hoy on Wed, Jan 04, 2017 @ 09:01 AM

Looking back, 2016 was an amazing year for innovation in restaurant technology. EMV rollouts and a range of new digital payment options drove major changes in payment processing for many restaurant brands. Online ordering continued to grow at an exponential rate. And we’ve seen a range of new developments in delivery—from third-party services to delivery by drone.

The top 10 most popular 2016 On Point posts offered insights into ways you can leverage restaurant technology (and the point of sale system in particular) to streamline operations and boost restaurant profit.

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Topics: Credit Cards, customer loyalty, Delivery, employee management, Enterprise, How-to, Industry Experts, Insights and Best Practices, Inventory, Listening to your Customers, loss prevention, menu management, online ordering, pizza POS, point of sale, Restaurant Management, restaurant management, Restaurant Marketing, Restaurant Technology, SpeedLine Customers, SpeedLine user, Uncategorized

Some Pizzerias Lagging in the Shift to Online Ordering: the View from Pizza Expo 2016

Posted by Jennifer Wiebe on Thu, Mar 17, 2016 @ 14:03 PM

Nearly every operator we met at the 2016 International Pizza Expo was looking for ways to increase sales from web and mobile ordering, and reduce the associated costs.

Some were looking for new online ordering options; others, a more seamless user experience. Some pizzerias had already experienced a shift of more than 40 to 50% of their phone orders to web and mobile—but a surprising number of operators were just getting started online. Overall, these numbers represented a surprisingly small shift from our benchmark study results in late 2014. But with the restaurant operators who had embraced the online ordering model, the conversations at the 2016 Pizza Expo were different.

The move to online ordering has resulted in real reductions in labor costs for most restaurants, but a number of operators commented that it introduces new challenges as well.

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Topics: Chowly, Credit Cards, digital sales, How-to, Industry Experts, Insights and Best Practices, International Pizza Expo, Listening to your Customers, Online Ordering, online ordering, payment security, pizza expo 2016, pizza POS, POS choice, restaurant management, restaurant POS, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine Customers, SpeedLine POS, SpeedLine users, third party ordering

2015 In Review: Top 10 Restaurant Technology Posts

Posted by Tricia Hoy on Thu, Dec 31, 2015 @ 08:12 AM

Do you follow On Point: The Restaurant Technology Blog? As we wrap the year, the On Point editorial team invites you to catch up on the top 10 posts of 2015.

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Topics: Catering, Credit Cards, customer data, customer loyalty, Customer Service, Delivery, delivery fees, delivery zones, employee management, Enterprise, How-to, Industry Experts, Insights and Best Practices, Inventory, Listening to your Customers, menu management, menu pricing, online ordering, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS, Restaurant POS Case Studies, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, restaurant technology, school lunch programs, SpeedLine Customers, SpeedLine POS, SpeedLine user, SpeedLine users, top 10 posts, Uncategorized

Better Credit Card Rates 101 for Restaurants: Understanding the Costs for Better Rates

Posted by Jennifer Wiebe on Mon, Oct 05, 2015 @ 07:10 AM

Integrating credit card processing with your POS speeds service, simplifies bookkeeping, and saves time. But credit card processing fees take a bite out of your profit. 

Are you getting the best deal? Understand the key cost centers in payment processing to find out whether you could be getting better credit card rates.

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Topics: Credit Cards, How-to, Industry Experts, Insights and Best Practices, Restaurant Security and PCI, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, Uncategorized

Video Preview: SpeedLine for EMV & NFC Payment

Posted by Jennifer Wiebe on Thu, Oct 01, 2015 @ 07:10 AM

Earlier this week, we released a new release of the SpeedLine point of sale software for EMV.

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Topics: Credit Cards, emv, mobile payments, nfc, PCI, Restaurant Security and PCI, Restaurant Technology, SpeedLine POS News, StoreCard

On PCI: The Common Threat in Restaurant Data Breaches—and How to Avoid it

Posted by Jennifer Wiebe on Thu, Aug 07, 2014 @ 10:08 AM

In 2011, hackers stole thousands of credit card numbers from the point of sale systems in pizzerias across the United States. This June, another major breach targeted customers of a national casual dining chain. Just last week, the Delaware Restaurant Association warned merchants of the cause of a series of attacks on restaurants in that region, and the first news of a breach at a national quick-service chain hit the wires.

The common threat?

Remote access software—the tools typically used for point of sale technical support, and sometimes by restaurant operators to manage menus or reporting off-site.

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Topics: credit card breach, Credit Cards, Industry Experts, Insights and Best Practices, PCI, remote access, Restaurant Management, restaurant security, Restaurant Security and PCI, Restaurant Technology

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