On Point: the restaurant technology blog

From the Archives: 3 Ways to Make it Right - Dealing with Customer Complaints

Posted by Lisa Siddons on Wed, Dec 28, 2016 @ 07:12 AM

It’s human nature: no matter how good the food and service, every restaurant will experience some complaints. What sets successful restaurants apart is how they handle them.

There is no question—customers who report a problem expect a quick answer. A fast and positive response can increase customer loyalty beyond what it was before the negative experience. But ignoring customer complaints can cost you customers. Not only the complainers, but potentially their friends (real and virtual), family, and anyone who reads their negative reviews online.  Check out these 3 tactics to dealing with customer complaints:

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Topics: customer complaints, customer loyalty, Customer Service, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, restaurant POS, BLAST training, SpeedLine Customers, SpeedLine POS, SpeedLine user, Uncategorized

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