On Point: the restaurant technology blog

Pay@ the Door: Now Available on Android

Posted by Elizabeth Kelly on Wed, Dec 05, 2018 @ 08:12 AM

In March, we released Pay@ the Door, which permits SpeedLine users to accept card-present EMV chip payments upon delivery. At the time of release, Pay@ the Door could only be used on an iOS device paired with a Bluetooth EMV PIN pad. Now, Pay@ the Door is also available for Android devices.

Read More

Topics: Pay@ the Door, technology in the restaurant, restaurant technology, restaurant technology trends, Restaurant Technology, restaurant delivery operations, restaurant delivery, pizza delivery, Delivery, delivery

Drive Delivery Profit and Efficiency Part 3: Visual Analytics

Posted by Elizabeth Kelly on Wed, Sep 26, 2018 @ 08:09 AM

How well do you understand your delivery business? Orders are dispatched out the door, but without direct customer feedback, do you really know if your deliveries are on time?

An analysis of data over time can uncover issues that may be impacting your business. But it can be difficult to look at a spreadsheet of numbers and intuitively understand what the numbers mean. Visual analytics software is different. A solution like LiveMaps can give you a different view of delivery performance.

Read More

Topics: visual display, LiveMaps, heat maps, mapping, restaurant delivery operations, restaurant delivery, pizza delivery, Delivery, delivery

Drive Delivery Profit and Efficiency Part 2: Expediting Dispatch

Posted by Elizabeth Kelly on Wed, Sep 19, 2018 @ 08:09 AM

The ability to visualize exactly what is going on can be a critical aid to improving efficiency. A visual dispatch system helps expediters see delivery orders, quoted times, zones, distances, and traffic all at once in a map view they can easily understand at a glance.

On the POS screen, a dedicated expediter touchscreen display, or a big-screen TV on the wall, this rich visual display can keep drivers, dispatchers, and the whole kitchen up to speed.

Is your staff equipped to expedite deliveries?

Read More

Topics: restaurant delivery, restaurant delivery operations, pizza delivery, delivery zones, Delivery, delivery, visual display, LiveMaps, live maps

Setting Customer Expectations: Quoted Delivery Times

Posted by Elizabeth Kelly on Wed, Jul 11, 2018 @ 08:07 AM

How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.

Read More

Topics: restaurant delivery, delivery fees, delivery, Delivery, delivery zones, pizza delivery, restaurant delivery operations, email delivery confirmation, Customer Service

Pay@ the Door: EMV Security and Cost Reductions for Restaurant Delivery

Posted by Elizabeth Kelly on Mon, Apr 16, 2018 @ 09:04 AM

Have you upgraded your payment technology to accept EMV yet? Many pizzeria and delivery restaurant owners have been dragging their feet, as a large percentage of their sales are card-not-present deliveries. For online and delivery orders, pizzerias and delivery restaurants are being charged card-not-present fees—whether they have upgraded to EMV or not. If more than half of your payments are card-not-present, it’s hard to justify the hardware upgrades for EMV.

Read More

Topics: delivery, Delivery, emv, Pay@ the Door, restaurant POS, Restaurant Technology, restaurant technology

Profitable Delivery: Recovering your costs with delivery zones and fees

Posted by Elizabeth Kelly on Fri, Mar 02, 2018 @ 08:03 AM

Restaurant delivery has a price tag—often a substantial one. Profitable delivery relies on understanding and figuring out ways to cover your standard costs. One common method is to charge a delivery fee.

Defining Delivery Zones

Depending on the size of your delivery area, your true costs for delivery will vary from address to address. Creating multiple zones keeps prices more affordable for customers ordering from locations close to the restaurant, and helps you recover your higher costs for delivery to customers further away.

Read More

Topics: delivery, Delivery, delivery fees, delivery zones

Super Bowl Sunday: Marketing to Sports Fans

Posted by Elizabeth Kelly on Wed, Jan 17, 2018 @ 08:01 AM

The biggest day in American sports is coming up: Super Bowl. Are you ready?

This year’s Super Bowl falls on Sunday, February 4th, and many restaurants and pizzerias are already preparing. Pizza is the most popular choice for fans at parties and at home. Super Bowl Sunday sends sales spiking for most pizza delivery concepts, with some operators expecting to do double or triple a typical Sunday’s sales.

Read More

Topics: Catering, Delivery, Restaurant Marketing, restaurant marketing, Super Bowl

2018 Pizza, Delivery, & Restaurant Technology Trends

Posted by Elizabeth Kelly on Thu, Jan 04, 2018 @ 08:01 AM

Happy 2018!

The last year brought about some big changes to the pizzeria industry, from increases in online ordering, to native mobile apps, robotic delivery, and third party delivery. In today’s post, we’ve collected the what we expect to be the hot pizzeria tech topics in 2018:

Read More

Topics: delivery, Delivery, mobile ordering, Online Ordering, online ordering, pizza POS, Restaurant Technology, restaurant technology

Pizza Delivery: 7 Tricks for a Safe Halloween

Posted by Elizabeth Kelly on Wed, Oct 25, 2017 @ 08:10 AM

Halloween is a crazy night. On one of the top five busiest nights of the year for pizza, the streets are full of little ghosts and goblins begging for candy. Are your drivers prepared?

Keeping your pizza delivery drivers (and your youngest future customers) safe on the road is always a top priority, so we’ve prepared a few safety tricks:

Read More

Topics: delivery, Delivery, Insights and Best Practices, Theft and Security

The Future of Delivery is Here

Posted by Elizabeth Kelly on Fri, Sep 29, 2017 @ 10:09 AM

What lengths will you go to in order to speed up your delivery service?

With all the buzz lately about automation in delivery service, we thought we would take a look at three futuristic tools currently being tested for delivery—not only by high-tech developers, but also by restaurant companies.

Read More

Topics: Delivery, Restaurant Technology

Subscribe to Email Updates


 
 

Recent Posts

Posts by Tag

see all