On Point: the restaurant technology blog

Setting Customer Expectations: Quoted Delivery Times

Posted by Elizabeth Kelly on Wed, Jul 11, 2018 @ 08:07 AM

How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.

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Topics: Customer Service, delivery, Delivery, delivery fees, delivery zones, email delivery confirmation, pizza delivery, restaurant delivery, restaurant delivery operations

Profitable Delivery: Recovering your costs with delivery zones and fees

Posted by Elizabeth Kelly on Fri, Mar 02, 2018 @ 08:03 AM

Restaurant delivery has a price tag—often a substantial one. Profitable delivery relies on understanding and figuring out ways to cover your standard costs. One common method is to charge a delivery fee.

Defining Delivery Zones

Depending on the size of your delivery area, your true costs for delivery will vary from address to address. Creating multiple zones keeps prices more affordable for customers ordering from locations close to the restaurant, and helps you recover your higher costs for delivery to customers further away.

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Topics: delivery, Delivery, delivery fees, delivery zones

4 Reasons to Update Your Delivery Zones

Posted by Lisa Siddons on Wed, Jul 19, 2017 @ 22:07 PM

If you’re like a lot of busy restaurant operators, your delivery zones may be “set it and forget it”—perhaps set up when your POS system was installed, but not reviewed since. If you do a lot of delivery business though, it’s worth revisiting your zone setup regularly.

Tweaking delivery zone settings doesn’t take long, and automating things like charges, taxes, and minimum order size can save you a lot of time and money in the long run.

Delivery zones help set accurate customer expectations around delivery times, and define delivery charges to recover costs.

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Topics: delivery, Delivery, delivery fees, delivery zones, Restaurant Management, restaurant management

Delivery Management: Pizza & Delivery POS Best Practices

Posted by Lisa Siddons on Thu, Jul 13, 2017 @ 07:07 AM

Is your delivery operation as efficient as it could be?

Trim delivery labor costs systematically with a point of sale system designed for pizza and delivery.

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Topics: delivery, Delivery, delivery fees, delivery zones, Restaurant Management, restaurant management

Pizza Expo 2017 – The Final Countdown!

Posted by Tricia Hoy on Wed, Mar 15, 2017 @ 08:03 AM

The team at SpeedLine is gearing up for the “Largest Pizza Show in the World.” International Pizza Expo will take over the Las Vegas Convention Center in less than two weeks.

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Topics: Delivery, delivery fees, delivery zones, Industry Experts, International Pizza Expo, LiveMaps, pizza POS, point of sale, restaurant management, restaurant POS, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, Tradeshows, Uncategorized

Restaurant Operations: 3 Strategies to Optimize Labor and Schedule to Targets

Posted by Jennifer Wiebe on Wed, Jan 11, 2017 @ 07:01 AM

In the restaurant business, where you’re watching every dollar, the ability to trim your labor costs down to the dollar is critical. And controlling labor can be the key to a profitable week. Let’s look at at how to optimize labor, and why it’s so critical to get our labor costs under control.

We know that fixed costs such as rent and utilities are beyond our control, while labor is a cost we can control. But there are lots of moving parts to consider.

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Topics: Customer Service, Delivery, delivery fees, delivery zones, employee management, Enterprise, How-to, Insights and Best Practices, Listening to your Customers, Online Ordering, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, restaurant technology, SpeedLine Customers, SpeedLine user, Uncategorized

Restaurant Management: Increase Delivery Efficiency with Visual Dispatch

Posted by Jennifer Wiebe on Wed, Nov 23, 2016 @ 12:11 PM

Gone are the days of effectively running a pizza delivery operation with a pad of paper and a rotary phone.

Today, your business is sharing space with Amazon and Uber. And as a result, your customers’ expectations around delivery are very different today than they were a few years ago.

To compete in this new delivery space, a Visual Dispatch system gives you an edge. This can make it easier to plan routes and pair nearby orders for efficient delivery.

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Topics: delivery, Delivery, delivery fees, delivery zones, How-to, Insights and Best Practices, pizza POS, Restaurant Management, Restaurant Technology, restaurant technology, SpeedLine POS, SpeedLine users, visual display

Safety Strategies for Pizza Delivery on Halloween—and Every Day

Posted by Tricia Hoy on Tue, Oct 18, 2016 @ 10:10 AM

Only two and a half weeks until one of the biggest pizza delivery days of the year: Halloween is just around the corner. On any given day, pizza delivery comes with a set of challenges. As recent news stories attest, pizza delivery in some areas can be a dangerous job. While most orders are legitimate, delivery drivers travel alone to strangers’ homes, and carry cash. That can leave them vulnerable to theft or worse.

And on the spookiest day of the year, there may be extra challenges for delivery drivers.  Here are a few strategies to keep your drivers safe this Halloween.

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Topics: Customer Service, delivery, Delivery, delivery fees, delivery zones, halloween, How-to, Industry Experts, Insights and Best Practices, pizza delivery, Restaurant Management, SpeedLine Customers, SpeedLine POS, Uncategorized

From the Archives: Restaurant Operations: 3 Ways to Go Green while Saving Green

Posted by Lisa Siddons on Mon, Jul 18, 2016 @ 07:07 AM

"Going green" always seems to be in the news, but is it a viable option for your restaurant business? Many operators find it not only makes for good press and creates goodwill with environmentally-conscious customers, but it also saves them money.

Today we look at a few simple strategies for green restaurant operations—and how they can pay off:

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Topics: delivery, Delivery, delivery fees, delivery zones, food cost, food costs, go green, How-to, Insights and Best Practices, pizza POS, point of sale, Restaurant Management, restaurant management, SpeedLine Customers, SpeedLine users

From the Archives: 3 Ways to Go Green while Saving Green

Posted by Lisa Siddons on Thu, May 26, 2016 @ 07:05 AM

"Going green" always seems to be in the news, but is it a viable option for your restaurant business? Many operators find it not only makes for good press and creates goodwill with environmentally-conscious customers, but it also saves them money.

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Topics: conserve power, Delivery, delivery fees, delivery zones, go green, How-to, Insights and Best Practices, mapping, pizza POS, point of sale, recycle, Restaurant Management, restaurant management, SpeedLine POS, Uncategorized

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