On Point: the restaurant technology blog

Setting Customer Expectations: Quoted Delivery Times

Posted by Elizabeth Kelly on Wed, Jul 11, 2018 @ 08:07 AM

How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.

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Topics: Customer Service, delivery, Delivery, delivery fees, delivery zones, email delivery confirmation, pizza delivery, restaurant delivery, restaurant delivery operations

Meeting Customer Expectations: Automated Delivery Confirmations

Posted by Tricia Hoy on Thu, Oct 16, 2014 @ 14:10 PM

The technology on your front counter can provide multiple ways to streamline business and improve customer service. We’ve already shared some ways to use your POS in Smart Operators: Great Customer Service Starts with Your Restaurant POS, but in the fall release of SpeedLine POS, we added a new method: automated delivery confirmation emails.

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Topics: email delivery confirmation, Insights and Best Practices, new SpeedLine release, POS, Restaurant Management, Restaurant Technology, SpeedLine POS News

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