On Point: the restaurant technology blog

Preventing Employee Theft: A Restaurant Primer

Posted by Elizabeth Kelly on Fri, Nov 10, 2017 @ 07:11 AM

Employee theft is a problem that plagues the restaurant industry. Every manager wants to trust the people they hire, but that doesn’t mean managers and owners should be naïve to popular tactics for theft detection and prevention. Using the theft controls in your point of sale system doesn’t mean you don’t trust your staff. But it makes it much more difficult for any employees who might be inclined to abuse your trust.

Read More

Topics: employee management, employee theft, loss prevention, Restaurant Management, webinar

From the Archives: Savvy Summer Hiring – How to Spot the Good Students

Posted by Tricia Hoy on Wed, May 03, 2017 @ 08:05 AM

Are you fully staffed for summer? It’s that time of year when students are thinking about how they can earn some money during the summer break.

Many restaurant operators find that hiring reliable staff can present challenges on a regular basis. Hiring seasonal staff has its own unique set of challenges. Before you leap into recruiting, consider these quick tips for savvy summer hiring:

Read More

Topics: employee management, How-to, Insights and Best Practices, pizza POS, point of sale, Restaurant Management, restaurant management, social media marketing, SpeedLine POS, student hiring, Uncategorized

Restaurant Operations: Why Some Chains Certify Staff to Train and Support the POS System

Posted by Tricia Hoy on Wed, Jan 18, 2017 @ 08:01 AM

In the field: Milo Buckingham - Papa Murphy’s Canada

Restaurants typically rely on their point of sale vendor for installation and support services. But some chains take the extra step to help franchisees cut costs by certifying their own staff to handle POS installations, training, and in some cases technical support.

Read More

Topics: employee management, Enterprise, How-to, Insights and Best Practices, point of sale, POS choice, pos installation, Restaurant Management, restaurant management, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, tech support, technical support, Uncategorized

Restaurant Operations: 3 Strategies to Optimize Labor and Schedule to Targets

Posted by Jennifer Wiebe on Wed, Jan 11, 2017 @ 07:01 AM

In the restaurant business, where you’re watching every dollar, the ability to trim your labor costs down to the dollar is critical. And controlling labor can be the key to a profitable week. Let’s look at at how to optimize labor, and why it’s so critical to get our labor costs under control.

We know that fixed costs such as rent and utilities are beyond our control, while labor is a cost we can control. But there are lots of moving parts to consider.

Read More

Topics: Customer Service, Delivery, delivery fees, delivery zones, employee management, Enterprise, How-to, Insights and Best Practices, Listening to your Customers, Online Ordering, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, restaurant technology, SpeedLine Customers, SpeedLine user, Uncategorized

Best Restaurant Technology Blog Posts of 2016: The On Point top 10

Posted by Tricia Hoy on Wed, Jan 04, 2017 @ 09:01 AM

Looking back, 2016 was an amazing year for innovation in restaurant technology. EMV rollouts and a range of new digital payment options drove major changes in payment processing for many restaurant brands. Online ordering continued to grow at an exponential rate. And we’ve seen a range of new developments in delivery—from third-party services to delivery by drone.

The top 10 most popular 2016 On Point posts offered insights into ways you can leverage restaurant technology (and the point of sale system in particular) to streamline operations and boost restaurant profit.

Read More

Topics: Credit Cards, customer loyalty, Delivery, employee management, Enterprise, How-to, Industry Experts, Insights and Best Practices, Inventory, Listening to your Customers, loss prevention, menu management, online ordering, pizza POS, point of sale, Restaurant Management, restaurant management, Restaurant Marketing, Restaurant Technology, SpeedLine Customers, SpeedLine user, Uncategorized

Restaurant Marketing: Script Upselling to Increase Revenue

Posted by Jennifer Wiebe on Wed, Dec 21, 2016 @ 09:12 AM

Winning new customers can be an expensive and time consuming venture. We understand how much more money and time it takes to win new customers. In this post, we’re focusing on how you can increase revenue by boosting add-on sales.

Upselling is all about increasing overall revenue by boosting the size of each order. To make it easy for staff to upsell consistently, build automatic suggestive selling prompts into your POS order screens.  

Read More

Topics: customer loyalty, Customer Service, employee management, Enterprise, food costs, How-to, Insights and Best Practices, Listening to your Customers, menu management, menu pricing, pizza POS, Restaurant Marketing, restaurant marketing, upselling

Restaurant Management: The Big 4 Reports and Alerts to Watch

Posted by Jennifer Wiebe on Wed, Dec 14, 2016 @ 07:12 AM

Let’s face it. It can be hard to keep your finger on the pulse of your pizzeria every hour of every day. But your point of sale system can track events for you, so management can keep an eye on the big picture.

 

Are you using all four of these key POS tools to help reduce theft and drive efficiency?

Read More

Topics: employee management, How-to, Industry Experts, Insights and Best Practices, labor management, loss prevention, pizza POS, point of sale, POS reports, Restaurant Management, restaurant management, SpeedLine Customers, SpeedLine POS, SpeedLine user, time clock abuse, Uncategorized

Restaurant Management: Where are the Gaps in Your Labor Systems?

Posted by Jennifer Wiebe on Wed, Nov 16, 2016 @ 13:11 PM

In any economy, controlling labor can be the key to a profitable week. In the restaurant business, where you’re watching every dollar, the ability to trim labor costs is a survival skill.

We can be certain that at some point, we will face another recession. What cannot be so certain of is when. By doing the work now to prepare, you can set up your business to weather a downturn successfully.

Read More

Topics: employee management, How-to, Industry Experts, Insights and Best Practices, labor management, point of sale, Restaurant Management, restaurant management, restaurant technology, SpeedLine Customers, SpeedLine POS

WEBINAR: 7 Essential Strategies for Creating Recession-Proof Restaurant Systems

Posted by Tricia Hoy on Wed, Oct 26, 2016 @ 11:10 AM

Recession-proof? Are you prepared to weather an economic downturn—and even grow through it?

Join us this Tuesday, November 1, at 11 a.m. EDT, for a live technology webinar. Learn how you can prepare in the good times to tighten up systems, shore up reserves, and prudently invest in your business. So when the bad times come—you’ll be prepared to weather them, and even grow despite them.

Read More

Topics: employee management, food costs, Growth, Industry Experts, Insights and Best Practices, point of sale, recession-proof, restaurant, Restaurant Management, restaurant management, SpeedLine POS, SpeedLine user, webinar

Pizza POS Toolset: Managing Employees

Posted by Tricia Hoy on Wed, Sep 14, 2016 @ 07:09 AM

Did you know that the top five pizza ordering holidays are just around the corner? According to Fortune Magazine, after the Super Bowl, Thanksgiving Eve is one of the biggest pizza holidays, followed by New Year’s Eve, Halloween, and Valentine’s Day.

During this busy season you’ll want to prepare your staff to ensure your customers are receiving exceptional service. That means putting extra controls in place during the rush for managing employees.

Consider this employee management toolset in SpeedLine point of sale:  

Read More

Topics: Customer Service, employee management, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, restaurant technology, SpeedLine POS, Uncategorized

Subscribe to Email Updates


 
 

Recent Posts

Posts by Tag

see all