On Point: the restaurant technology blog

Customer of the Month: Supremo's Pizzeria

Posted by Lisa Siddons on Thu, Jun 01, 2017 @ 08:06 AM

Supremo’s Pizzeria founders Don and Gayle Speicher set out with the goal of providing top notch customer satisfaction while making the best product possible—Where Taste Reigns SUPREME™.

The Speichers’ son, Steve, has been integral to the success of the family business. Steve’s passion for pizza started in college when he began driving for Supremo’s Pizza. Today, he keeps his parents’ goals in mind, managing the North Hills location as well as the company’s digital marketing materials and revisions to the point of sale menu and coupons.

We caught up with Steve to find out more about Supremo’s Pizzeria and the impact the SpeedLine point of sale system has had in many different areas of their business.

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Topics: Delivery, Dine In, Enterprise, pizza POS, POS choice, restaurant POS, Restaurant POS Case Studies, Restaurant Technology, SpeedLine POS, SpeedLine users

“Hey, Joe.” The Best Part About Pizza Expo 2017

Posted by Jennifer Wiebe on Wed, Apr 12, 2017 @ 08:04 AM

A week after our return from the International Pizza Expo, we’re still digesting all that we saw and heard at this year’s big show.

Conversations with restaurant operators at the Expo are a crash course in how the industry is changing—and how it stays the same.

The radical changes that stood out to me were around mobile technology. Restaurant operators were looking for solutions for mobile order entry in the store. And flexible options to handle online orders from a surprisingly wide set of providers.

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Topics: Enterprise, Industry Experts, Insights and Best Practices, International Pizza Expo, Loyalty, Online Ordering, online ordering, pizza POS, point of sale, restaurant management, Restaurant Marketing, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine POS News, Tradeshows

Restaurant Operations: 3 Equipment Essentials for Effective Pizzeria Operations

Posted by Tricia Hoy on Thu, Mar 23, 2017 @ 13:03 PM

As we get ready to head to Pizza Expo 2017 next week, we’ve been thinking about what a fantastic opportunity it is to check out new pizza and delivery-related products. If you’re looking for ideas to improve operations in your pizzeria, Pizza Expo is a great place to start.

Are you opening a new restaurant, or replacing aging equipment? Ensuring your restaurant equipment is in tip-top shape is a key factor in fine tuning operations.

These are three equipment essentials for any pizza and delivery operation:

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Topics: Enterprise, How-to, Industry Experts, Insights and Best Practices, International Pizza Expo, Inventory, Online Ordering, oven, pizza expo, pizza POS, point of sale, refrigeration, Restaurant Management, restaurant management, restaurant POS, Restaurant Technology, SpeedLine Customers, SpeedLine POS

Continuing Care: Does Your POS Vendor Offer After-Sale Services?

Posted by Lisa Siddons on Wed, Mar 08, 2017 @ 08:03 AM

Too often, we hear stories of POS vendors whose attention to service tails off shortly after the check is cut. This can leave restaurant owners scrambling to maintain their systems, and failing to get the most out of their technology investment.

If you’re shopping for a POS system or other restaurant technology, one of the important things to consider is what happens after the system is installed and paid for. Does the vendor offer ongoing support? Menu and setting management services? Online training materials? Aftermarket equipment options?

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Topics: aftermarket sales, Customer Service, Enterprise, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, POS choice, Restaurant Management, restaurant management, restaurant POS, Restaurant POS Case Studies, Restaurant Technology, restaurant technology, Services, SpeedLine Customers, SpeedLine user, support service, tech support

Restaurant Security: EMV and PCI Fraud Safeguards

Posted by Jennifer Wiebe on Wed, Feb 22, 2017 @ 08:02 AM

If EMV and PCI are just letters to you, you should know that these acronyms represent important security standards for your business.

Did you know that if a guest uses a counterfeit or stolen, chip-enabled payment card in your restaurant, and if you are not using an EMV card reader, you are liable for any and all chargebacks? Chargebacks of this kind are on the rise.

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Topics: Credit Cards, emv, Enterprise, How-to, Industry Experts, Insights and Best Practices, PCI, restaurant management, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine POS, Theft and Security

Restaurant Operations: Why Some Chains Certify Staff to Train and Support the POS System

Posted by Tricia Hoy on Wed, Jan 18, 2017 @ 08:01 AM

In the field: Milo Buckingham - Papa Murphy’s Canada

Restaurants typically rely on their point of sale vendor for installation and support services. But some chains take the extra step to help franchisees cut costs by certifying their own staff to handle POS installations, training, and in some cases technical support.

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Topics: employee management, Enterprise, How-to, Insights and Best Practices, point of sale, POS choice, pos installation, Restaurant Management, restaurant management, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, tech support, technical support, Uncategorized

Restaurant Operations: 3 Strategies to Optimize Labor and Schedule to Targets

Posted by Jennifer Wiebe on Wed, Jan 11, 2017 @ 07:01 AM

In the restaurant business, where you’re watching every dollar, the ability to trim your labor costs down to the dollar is critical. And controlling labor can be the key to a profitable week. Let’s look at at how to optimize labor, and why it’s so critical to get our labor costs under control.

We know that fixed costs such as rent and utilities are beyond our control, while labor is a cost we can control. But there are lots of moving parts to consider.

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Topics: Customer Service, Delivery, delivery fees, delivery zones, employee management, Enterprise, How-to, Insights and Best Practices, Listening to your Customers, Online Ordering, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, restaurant technology, SpeedLine Customers, SpeedLine user, Uncategorized

Best Restaurant Technology Blog Posts of 2016: The On Point top 10

Posted by Tricia Hoy on Wed, Jan 04, 2017 @ 09:01 AM

Looking back, 2016 was an amazing year for innovation in restaurant technology. EMV rollouts and a range of new digital payment options drove major changes in payment processing for many restaurant brands. Online ordering continued to grow at an exponential rate. And we’ve seen a range of new developments in delivery—from third-party services to delivery by drone.

The top 10 most popular 2016 On Point posts offered insights into ways you can leverage restaurant technology (and the point of sale system in particular) to streamline operations and boost restaurant profit.

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Topics: Credit Cards, customer loyalty, Delivery, employee management, Enterprise, How-to, Industry Experts, Insights and Best Practices, Inventory, Listening to your Customers, loss prevention, menu management, online ordering, pizza POS, point of sale, Restaurant Management, restaurant management, Restaurant Marketing, Restaurant Technology, SpeedLine Customers, SpeedLine user, Uncategorized

Restaurant Marketing: Script Upselling to Increase Revenue

Posted by Jennifer Wiebe on Wed, Dec 21, 2016 @ 09:12 AM

Winning new customers can be an expensive and time consuming venture. We understand how much more money and time it takes to win new customers. In this post, we’re focusing on how you can increase revenue by boosting add-on sales.

Upselling is all about increasing overall revenue by boosting the size of each order. To make it easy for staff to upsell consistently, build automatic suggestive selling prompts into your POS order screens.  

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Topics: customer loyalty, Customer Service, employee management, Enterprise, food costs, How-to, Insights and Best Practices, Listening to your Customers, menu management, menu pricing, pizza POS, Restaurant Marketing, restaurant marketing, upselling

Restaurant Management: 4 Tips for Creating a Profitable System in Your Restaurant

Posted by Jennifer Wiebe on Thu, Dec 08, 2016 @ 08:12 AM

You can create lean and profitable systems in your restaurant by fine tuning the systems you have in place. Manage money and margins with these four key controls.

 

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Topics: cash limits, Enterprise, fingerprint sensors, food cost, How-to, Insights and Best Practices, loss prevention, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant technology, SpeedLine Customers, SpeedLine POS

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