On Point: the restaurant technology blog

Prolonging the Life of Your POS: Maintenance Schedule

Posted by Elizabeth Kelly on Thu, Sep 07, 2017 @ 08:09 AM

Like all the equipment in your restaurant, your point of sale system needs regular maintenance to ensure the longest possible lifespan. A POS outage on a busy Friday night is every restaurant manager’s nightmare.

By following this simple maintenance schedule, you can keep your POS (and restaurant) running smoothly.

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Topics: How-to, Insights and Best Practices, point of sale, POS maintenance, Restaurant Technology, restaurant technology

Restaurant Marketing: Facebook Tips from Smart Pizza Marketing

Posted by Bruce Irving on Wed, May 10, 2017 @ 08:05 AM

We at Smart Pizza Marketing, have spent thousands, and have been able to use the data obtained to really help others understand what is currently working. In this post, I am going to share the three specific things that are really working well right now on this incredible social network.

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Topics: How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, Online Marketing, Restaurant Marketing, restaurant marketing, restaurant technology

From the Archives: Savvy Summer Hiring – How to Spot the Good Students

Posted by Tricia Hoy on Wed, May 03, 2017 @ 08:05 AM

Are you fully staffed for summer? It’s that time of year when students are thinking about how they can earn some money during the summer break.

Many restaurant operators find that hiring reliable staff can present challenges on a regular basis. Hiring seasonal staff has its own unique set of challenges. Before you leap into recruiting, consider these quick tips for savvy summer hiring:

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Topics: employee management, How-to, Insights and Best Practices, pizza POS, point of sale, Restaurant Management, restaurant management, social media marketing, SpeedLine POS, student hiring, Uncategorized

Restaurant Marketing: 5 Ways to Boost Restaurant Sales

Posted by Tricia Hoy on Wed, Apr 26, 2017 @ 09:04 AM

In the restaurant business, selling your service can be as important as selling your goods. Sure, you make great pizzas—but what are your out-the-door and delivery times? Is the pizza arriving to the customer hot? And your staff: how do they measure up?

No matter how great the food is, every restaurant has room for improvement, both in customer service and in bolstering sales.

Let’s take a closer look at 5 things you can use to market your service and your food while boosting profits:

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Topics: contests, customer loyalty, Customer Service, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, menu management, point of sale, Restaurant Management, Restaurant Marketing, restaurant marketing, social media marketing, SpeedLine POS, SpeedLine user, upselling

From the Archives: Master Menus for Multi-Unit Restaurant Companies

Posted by Lisa Siddons on Wed, Mar 29, 2017 @ 09:03 AM

With most of the crew at the International Pizza Expo this week (visit SpeedLine at booth #421), we're featuring this article on master menus from the archives.

Many chains use master corporate menus to control food cost and brand consistency. By standardizing menu offerings, recipes, and portions, restaurant chains protect their margins, deliver a consistent product across multiple locations. This  streamlines IT operations.

Tastes can vary from one area to another. The leek-and-potato pizza that’s a hit in Oakland may not go over so well in Dallas. With regional differences in prices, coupons, and tastes, how do you put the concept of a corporate menu into practice?

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Topics: Customer Service, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, POS choice, Restaurant Management, restaurant management, restaurant marketing, restaurant POS, Restaurant Technology, SpeedLine Customers, SpeedLine user

Restaurant Operations: 3 Equipment Essentials for Effective Pizzeria Operations

Posted by Tricia Hoy on Thu, Mar 23, 2017 @ 13:03 PM

As we get ready to head to Pizza Expo 2017 next week, we’ve been thinking about what a fantastic opportunity it is to check out new pizza and delivery-related products. If you’re looking for ideas to improve operations in your pizzeria, Pizza Expo is a great place to start.

Are you opening a new restaurant, or replacing aging equipment? Ensuring your restaurant equipment is in tip-top shape is a key factor in fine tuning operations.

These are three equipment essentials for any pizza and delivery operation:

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Topics: Enterprise, How-to, Industry Experts, Insights and Best Practices, International Pizza Expo, Inventory, Online Ordering, oven, pizza expo, pizza POS, point of sale, refrigeration, Restaurant Management, restaurant management, restaurant POS, Restaurant Technology, SpeedLine Customers, SpeedLine POS

Continuing Care: Does Your POS Vendor Offer After-Sale Services?

Posted by Lisa Siddons on Wed, Mar 08, 2017 @ 08:03 AM

Too often, we hear stories of POS vendors whose attention to service tails off shortly after the check is cut. This can leave restaurant owners scrambling to maintain their systems, and failing to get the most out of their technology investment.

If you’re shopping for a POS system or other restaurant technology, one of the important things to consider is what happens after the system is installed and paid for. Does the vendor offer ongoing support? Menu and setting management services? Online training materials? Aftermarket equipment options?

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Topics: aftermarket sales, Customer Service, Enterprise, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, POS choice, Restaurant Management, restaurant management, restaurant POS, Restaurant POS Case Studies, Restaurant Technology, restaurant technology, Services, SpeedLine Customers, SpeedLine user, support service, tech support

Restaurant Security: EMV and PCI Fraud Safeguards

Posted by Jennifer Wiebe on Wed, Feb 22, 2017 @ 08:02 AM

If EMV and PCI are just letters to you, you should know that these acronyms represent important security standards for your business.

Did you know that if a guest uses a counterfeit or stolen, chip-enabled payment card in your restaurant, and if you are not using an EMV card reader, you are liable for any and all chargebacks? Chargebacks of this kind are on the rise.

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Topics: Credit Cards, emv, Enterprise, How-to, Industry Experts, Insights and Best Practices, PCI, restaurant management, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine POS, Theft and Security

From the Archives: Restaurant Marketing to Millennials 101

Posted by Tricia Hoy on Wed, Feb 15, 2017 @ 02:02 AM

How important are Millennials in your restaurant marketing strategy?

With more than 80 million people born between 1977 and the mid 1990’s in the United States, Millennials are said to be the most influential audience since the baby boomers.  In fact, according to the National Restaurant Association, “Millennials—also known as Generation Y and Generation Now—are a large and diverse market with significant spending power.” Confident, expressive, optimistic, and ready to change the world. Millennials are a group that think and behave different from other generations.

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Topics: customer loyalty, facebook, How-to, Industry Experts, Insights and Best Practices, instagram, Listening to your Customers, Millennials, pizza POS, Restaurant Marketing, restaurant marketing, Restaurant Technology, social media, SpeedLine Customers, SpeedLine POS, twitter

Restaurant Management: Cash Controls at the Point of Sale

Posted by Jennifer Wiebe on Wed, Feb 01, 2017 @ 09:02 AM

What steps are you taking today to ensure lean, profitable operations in the restaurant? Managing the flow of cash through the restaurant is a critical piece of your security plan.

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Topics: cameras, cash limits, Credit Cards, Customer Service, fingerprint sensors, How-to, Industry Experts, Insights and Best Practices, loss prevention, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, restaurant POS security, Restaurant Security and PCI, restaurant technology, Security, SpeedLine POS, Theft and Security, Uncategorized

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