On Point: the restaurant technology blog

Drive Delivery Profit and Efficiency Part 1: Faster Order Entry

Posted by Elizabeth Kelly on Wed, Sep 12, 2018 @ 08:09 AM

Delivery customers place orders in a growing number of ways. While you may not accept orders via text or chat today, you probably receive orders regularly by phone and online—and perhaps through one or more third-party ordering services. Increasing the efficiency of your order entry process will help you win more delivery business—and increase delivery profit. Improving the speed and accuracy of order entry helps you reduce errors and shrink labor costs for deliveries up front.

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Topics: restaurant delivery operations, restaurant delivery, pizza delivery, third party ordering, third-party online ordering sites, online ordering, Online Ordering

Move your customers from third party online ordering sites to your own

Posted by Elizabeth Kelly on Wed, Jul 18, 2018 @ 08:07 AM

Third-party online ordering services can be a great way to introduce your restaurant to new delivery customers. Many restaurants create partnerships with these companies for that express purpose.

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Topics: third party ordering, third-party online ordering sites, online ordering, Online Ordering, Restaurant Marketing, email marketing, restaurant marketing

The Online Customer Experience

Posted by Elizabeth Kelly on Mon, Apr 23, 2018 @ 09:04 AM

A few weeks ago, we described online ordering as the “new front door” for many pizzerias. Your online ordering site is often a new customer’s first experience with your brand. That’s why it’s so critical that the ordering process be seamless from your customer’s point of view.

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Topics: Customer Service, mobile ordering, Online Marketing, Online Ordering, online ordering, Restaurant Marketing, restaurant marketing, Restaurant Technology, SEO

Online Ordering: Your New Front Door

Posted by Elizabeth Kelly on Thu, Apr 05, 2018 @ 08:04 AM

To your web-savvy customers, loading a slow online ordering website feels like walking up to a restaurant and seeing a long line. They won’t wait. They won’t order—they go somewhere else. For customers who find you online, the ordering site is your new front door.

While it may feel like you have less control over your customers’ first impressions online than you do in the store, that doesn’t have to be the case. Let’s take a look at a few things to look for in an online ordering provider to meet customer expectations and increase online sales.

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Topics: mobile ordering, Online Marketing, Online Ordering, online ordering, PCI, Restaurant Technology, restaurant technology, SEO, SpeedLine Customers

SpeedDine: New from SpeedLine

Posted by Elizabeth Kelly on Mon, Mar 19, 2018 @ 09:03 AM

From the 2018 Pizza International Expo, SpeedLine is pleased to announce a new online ordering service for SpeedLine customers. SpeedDine offers fast, affordable, and convenient online ordering that integrates directly with the SpeedLine POS.

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Topics: International Pizza Expo, mobile ordering, Online Ordering, online ordering, Restaurant Technology, SpeedLine POS, SpeedLine POS News

SpeedLine and Chowly: Linking Third-Party Online Ordering Sites to Your POS

Posted by Elizabeth Kelly on Thu, Jan 25, 2018 @ 08:01 AM

A year and a half ago, Domenick Montanile, owner of Venezia’s New York Style Pizza, signed up with Chowly after reading about the integration with his SpeedLine POS in a POS Quick Tips newsletter. Third-party online ordering was gaining popularity with Venezia’s customers, but causing big operational challenges in the restaurants.

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Topics: mobile ordering, Online Ordering, online ordering, restaurant aggregators, restaurant technology, third-party online ordering sites

2018 Pizza, Delivery, & Restaurant Technology Trends

Posted by Elizabeth Kelly on Thu, Jan 04, 2018 @ 08:01 AM

Happy 2018!

The last year brought about some big changes to the pizzeria industry, from increases in online ordering, to native mobile apps, robotic delivery, and third party delivery. In today’s post, we’ve collected the what we expect to be the hot pizzeria tech topics in 2018:

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Topics: delivery, Delivery, mobile ordering, Online Ordering, online ordering, pizza POS, Restaurant Technology, restaurant technology

5 Reasons Your Pizzeria Needs a Mobile App

Posted by Amin Yazdani on Thu, Dec 14, 2017 @ 08:12 AM

Based on statistics released in 2016, more than 80% of all internet users own a smartphone. These people are your current and potential customers, and you need to meet them where they are—on their smartphones.

Smartphone adoption rates are even higher for people between the ages of 18 and 49—more than 90%. Another study also revealed that this group spends 89% of their screen time using mobile apps, but only 11% on mobile browsers. The case for building a mobile app for any business is stronger now than ever before.

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Topics: mobile ordering, Online Ordering, online ordering, Restaurant Technology, restaurant technology

Five Guest-Pleasing Pizza Online Ordering Sites

Posted by Elizabeth Kelly on Mon, Aug 14, 2017 @ 09:08 AM

Online ordering is increasingly a necessity for delivery restaurants. According to a study by orderTalk, almost two thirds of Americans order meals online. But as online ordering has gained popularity, customer expectations have also increased.

Here is a look at how five pizza chains are tackling those expectations—and what makes them awesome. 

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Topics: Customer Service, mobile ordering, Online Ordering, online ordering, Restaurant Technology

“Hey, Joe.” The Best Part About Pizza Expo 2017

Posted by Jennifer Wiebe on Wed, Apr 12, 2017 @ 08:04 AM

A week after our return from the International Pizza Expo, we’re still digesting all that we saw and heard at this year’s big show.

Conversations with restaurant operators at the Expo are a crash course in how the industry is changing—and how it stays the same.

The radical changes that stood out to me were around mobile technology. Restaurant operators were looking for solutions for mobile order entry in the store. And flexible options to handle online orders from a surprisingly wide set of providers.

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Topics: Enterprise, Industry Experts, Insights and Best Practices, International Pizza Expo, Loyalty, Online Ordering, online ordering, pizza POS, point of sale, restaurant management, Restaurant Marketing, restaurant POS, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine POS News, Tradeshows

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