On Point: the restaurant technology blog

Kitchen Display Systems: Increasing Efficiency in Your Pizza Kitchen

Posted by Elizabeth Kelly on Thu, May 03, 2018 @ 09:05 AM

Organizing the back of house can be a roller coaster for many pizzerias. Busy Friday nights, lunch rushes, and condensed dinner times can be the true test of the restaurant’s efficiency in the kitchen. How orders flow through the kitchen is a huge part of the challenge.

There are two popular methods for sending orders from your POS system to the kitchen:

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Topics: kds, kitchen display systems, performance, restaurant POS, Restaurant Technology, restaurant technology

Restaurant Management: Is Your Delivery On Time?

Posted by Tricia Hoy on Thu, Jul 16, 2015 @ 08:07 AM

Ask yourself, what sets your restaurant concept apart from the competition? In more than 80 percent of pizzerias—and increasingly in many QSR and casual dining operations—delivery service drives sales. But the most successful delivery operators recognize that the key factor driving repeat orders is on time delivery.

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Topics: customer loyalty, Customer Service, delivery, Delivery, delivery fees, delivery zones, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, performance, pizza POS, point of sale, Restaurant Management, Restaurant POS Case Studies, Restaurant Technology, SpeedLine Customers, SpeedLine user, Uncategorized

Earning a Failing Grade for Restaurant Delivery? Accurate Quoted Times Drive Satisfaction

Posted by Jennifer Wiebe on Thu, Jun 18, 2015 @ 08:06 AM

In pursuit of a “snapshot view” of delivery service, food service packaging manufacturer Sabert Corporation marked the National Restaurant Association show with what they dubbed a “Pressure Test,” ordering food from a variety of Chicago area restaurants using a combination of phone, mobile, and web ordering services.

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Topics: delivery, Delivery, delivery fees, delivery zones, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, performance, pizza POS, restaurant, Restaurant Management, restaurant POS, Restaurant Technology, SpeedLine user

From the Archives: The Proof is in the Numbers: Managing Restaurant Profits with POS Technology

Posted by Jennifer Wiebe on Thu, May 28, 2015 @ 17:05 PM

Knowing your numbers gives you new insight to make the changes in your restaurant business that can drive profit and growth. 

Do you know what’s happening in every area of your restaurant business? Knowledge is power, and the statistical data in your POS can provide you with new growth potential. 

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Topics: food cost, How-to, Industry Experts, Insights and Best Practices, Inventory, labor, loss prevention, performance, portion control, Restaurant Management, restaurant management, restaurant POS

Turning Tables—Service Cues and Performance Metrics in the Dining Room

Posted by grahamma on Fri, Mar 06, 2015 @ 09:03 AM

From the Archives: Turning Tables—Service Cues and Performance Metrics in the Dining Room

Serving customers well is a top priority for dine-in restaurant operators. A disorganized dining room can be a nightmare, but with the right tools in place, you can easily monitor table status, table turns, and wait staff performance to keep guests and staff happy while maximizing dining room efficiency.

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Topics: Customer Service, Industry Experts, Insights and Best Practices, performance, point of sale, restaurant, Restaurant Management, restaurant management, Restaurant Technology, restaurant technology, Services

New Insight into Sales and Delivery Performance: Customer Data Heat Maps

Posted by Tricia Hoy on Wed, Jul 09, 2014 @ 14:07 PM

One advantage of a delivery POS system is reporting that gives you insight into your delivery operation and helps you target marketing efforts. SpeedLine LiveMaps takes customer and delivery performance reporting to a new level, with color-coded heat maps.

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Topics: customer data, delivery, heat maps, Industry Experts, insight, performance, SpeedLine POS News

In the Target Aftermath: 3 Critical PCI Data Security Reminders for Restaurant Owners

Posted by Jennifer Wiebe on Thu, Jan 16, 2014 @ 07:01 AM

With the holiday season breaches at Target and Neiman Marcus taking over the news, data security and PCI compliance are getting tons of airtime. But the problem goes beyond retail; in fact, historically, the most frequent victims of data theft have been restaurants and their guests.

The PCI Data Security Standard mandates security controls in restaurants—including your point of sale system and network—to protect cardholder data.

As a restaurant operator, you bear most of the risk, responsibility, and costs associated with a data breach in your restaurants. Following a breach, owners face hefty fines, privacy notifications, ongoing audits, and mandatory reporting.

To protect your customers’ data, and safeguard your business:

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Topics: Credit Cards, customer data, How-to, Industry Experts, PCI, performance, POS choice, restaurant, Restaurant Technology, SpeedLine POS, SpeedLine users, Theft and Security

2013 Roundup: The Best of On Point

Posted by Tricia Hoy on Wed, Jan 15, 2014 @ 14:01 PM

It’s hard to believe, but we’ve been blogging at On Point for almost three years, and each time we do a yearly wrap-up post we struggle to choose our favorite posts. It’s been a year filled with restaurant technology news and trends, and we’ve shared with you the most relevant and educational information.

We hope you will enjoy this recap of some of the year’s most popular posts:

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Topics: Catering, Credit Cards, Customer Service, Delivery, Enterprise, How-to, Insights and Best Practices, Inventory, performance, pizza POS, point of sale, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS, Restaurant POS Case Studies, SpeedLine Customers, SpeedLine POS News, SpeedLine user, SpeedLine users

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