On Point: the restaurant technology blog

Pay@ the Door: Now Available on Android

Posted by Elizabeth Kelly on Wed, Dec 05, 2018 @ 08:12 AM

In March, we released Pay@ the Door, which permits SpeedLine users to accept card-present EMV chip payments upon delivery. At the time of release, Pay@ the Door could only be used on an iOS device paired with a Bluetooth EMV PIN pad. Now, Pay@ the Door is also available for Android devices.

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Topics: Pay@ the Door, technology in the restaurant, restaurant technology, restaurant technology trends, Restaurant Technology, restaurant delivery operations, restaurant delivery, pizza delivery, Delivery, delivery

Drive Delivery Profit and Efficiency Part 3: Visual Analytics

Posted by Elizabeth Kelly on Wed, Sep 26, 2018 @ 08:09 AM

How well do you understand your delivery business? Orders are dispatched out the door, but without direct customer feedback, do you really know if your deliveries are on time?

An analysis of data over time can uncover issues that may be impacting your business. But it can be difficult to look at a spreadsheet of numbers and intuitively understand what the numbers mean. Visual analytics software is different. A solution like LiveMaps can give you a different view of delivery performance.

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Topics: visual display, LiveMaps, heat maps, mapping, restaurant delivery operations, restaurant delivery, pizza delivery, Delivery, delivery

Drive Delivery Profit and Efficiency Part 2: Expediting Dispatch

Posted by Elizabeth Kelly on Wed, Sep 19, 2018 @ 08:09 AM

The ability to visualize exactly what is going on can be a critical aid to improving efficiency. A visual dispatch system helps expediters see delivery orders, quoted times, zones, distances, and traffic all at once in a map view they can easily understand at a glance.

On the POS screen, a dedicated expediter touchscreen display, or a big-screen TV on the wall, this rich visual display can keep drivers, dispatchers, and the whole kitchen up to speed.

Is your staff equipped to expedite deliveries?

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Topics: restaurant delivery, restaurant delivery operations, pizza delivery, delivery zones, Delivery, delivery, visual display, LiveMaps, live maps

Drive Delivery Profit and Efficiency Part 1: Faster Order Entry

Posted by Elizabeth Kelly on Wed, Sep 12, 2018 @ 08:09 AM

Delivery customers place orders in a growing number of ways. While you may not accept orders via text or chat today, you probably receive orders regularly by phone and online—and perhaps through one or more third-party ordering services. Increasing the efficiency of your order entry process will help you win more delivery business—and increase delivery profit. Improving the speed and accuracy of order entry helps you reduce errors and shrink labor costs for deliveries up front.

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Topics: restaurant delivery operations, restaurant delivery, pizza delivery, third party ordering, third-party online ordering sites, online ordering, Online Ordering

Setting Customer Expectations: Quoted Delivery Times

Posted by Elizabeth Kelly on Wed, Jul 11, 2018 @ 08:07 AM

How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.

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Topics: restaurant delivery, delivery fees, delivery, Delivery, delivery zones, pizza delivery, restaurant delivery operations, email delivery confirmation, Customer Service

Safety Strategies for Pizza Delivery on Halloween—and Every Day

Posted by Tricia Hoy on Tue, Oct 18, 2016 @ 10:10 AM

Only two and a half weeks until one of the biggest pizza delivery days of the year: Halloween is just around the corner. On any given day, pizza delivery comes with a set of challenges. As recent news stories attest, pizza delivery in some areas can be a dangerous job. While most orders are legitimate, delivery drivers travel alone to strangers’ homes, and carry cash. That can leave them vulnerable to theft or worse.

And on the spookiest day of the year, there may be extra challenges for delivery drivers.  Here are a few strategies to keep your drivers safe this Halloween.

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Topics: Customer Service, delivery, Delivery, delivery fees, delivery zones, halloween, How-to, Industry Experts, Insights and Best Practices, pizza delivery, Restaurant Management, SpeedLine Customers, SpeedLine POS, Uncategorized

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