Improve your customer service at the point of sale by adopting customer facing displays. It’s become commonplace in many restaurants and retail stores to have customer displays listing order items as they are rung in. As each item is entered into the point of sale, that same item is listed on the employee monitor and the customer display.
You’ve made the leap and purchased a new point of sale system. After a comprehensive search, it may feel like the bulk of the work is over—but there is still much to do in order to ensure a successful POS rollout.
Pizza Marketplace recently released a new guide to help pizzerias navigate the process of selecting a new point of sale system, particularly when it comes to compatibility with your restaurant.
Compatibility Matters: Meeting Your POS Match walks restaurant owners through the important considerations about the point of sale system—and their restaurant concept—before tying the knot with a compatible POS partner.
Running multiple locations requires insight into many small local markets, as well as information to draw broader conclusions. In a recent case study by Pizza Marketplace, Woodstock’s Pizza spoke candidly about the challenges the company faced while expanding their business. As their company grew, each location implemented different point-of-sale systems, which created headaches for analyzing data from the stores.
Supremo’s Pizzeria founders Don and Gayle Speicher set out with the goal of providing top notch customer satisfaction while making the best product possible—Where Taste Reigns SUPREME™.
The Speichers’ son, Steve, has been integral to the success of the family business. Steve’s passion for pizza started in college when he began driving for Supremo’s Pizza. Today, he keeps his parents’ goals in mind, managing the North Hills location as well as the company’s digital marketing materials and revisions to the point of sale menu and coupons.
We caught up with Steve to find out more about Supremo’s Pizzeria and the impact the SpeedLine point of sale system has had in many different areas of their business.
With most of the crew at the International Pizza Expo this week (visit SpeedLine at booth #421), we're featuring this article on master menus from the archives.
Many chains use master corporate menus to control food cost and brand consistency. By standardizing menu offerings, recipes, and portions, restaurant chains protect their margins, deliver a consistent product across multiple locations. This streamlines IT operations.
Tastes can vary from one area to another. The leek-and-potato pizza that’s a hit in Oakland may not go over so well in Dallas. With regional differences in prices, coupons, and tastes, how do you put the concept of a corporate menu into practice?
Topics: Customer Service, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, POS choice, Restaurant Management, restaurant management, restaurant marketing, restaurant POS, Restaurant Technology, SpeedLine Customers, SpeedLine user
Too often, we hear stories of POS vendors whose attention to service tails off shortly after the check is cut. This can leave restaurant owners scrambling to maintain their systems, and failing to get the most out of their technology investment.
If you’re shopping for a POS system or other restaurant technology, one of the important things to consider is what happens after the system is installed and paid for. Does the vendor offer ongoing support? Menu and setting management services? Online training materials? Aftermarket equipment options?
Topics: aftermarket sales, Customer Service, Enterprise, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, POS choice, Restaurant Management, restaurant management, restaurant POS, Restaurant POS Case Studies, Restaurant Technology, restaurant technology, Services, SpeedLine Customers, SpeedLine user, support service, tech support
In the field: Milo Buckingham - Papa Murphy’s Canada
Restaurants typically rely on their point of sale vendor for installation and support services. But some chains take the extra step to help franchisees cut costs by certifying their own staff to handle POS installations, training, and in some cases technical support.
Topics: employee management, Enterprise, How-to, Insights and Best Practices, point of sale, POS choice, pos installation, Restaurant Management, restaurant management, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, tech support, technical support, Uncategorized
It’s human nature: no matter how good the food and service, every restaurant will experience some complaints. What sets successful restaurants apart is how they handle them.
There is no question—customers who report a problem expect a quick answer. A fast and positive response can increase customer loyalty beyond what it was before the negative experience. But ignoring customer complaints can cost you customers. Not only the complainers, but potentially their friends (real and virtual), family, and anyone who reads their negative reviews online. Check out these 3 tactics to dealing with customer complaints:
Topics: BLAST training, customer complaints, customer loyalty, Customer Service, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, restaurant POS, SpeedLine Customers, SpeedLine POS, SpeedLine user, Uncategorized
The holiday season is upon us, and for most restaurants, that means an uptick in business over the next month. Hungry holiday shoppers create an opportunity to turn new guests into regulars. But the key is in the preparation. Rushed visitors won’t be impressed if their order is late or out of stock. Or if staff are harried and unfriendly.
Here are five ways you can use the tools in your point of sale system to take full advantage of the increased sales volume.
Topics: Catering, Customer Service, food cost, food costs, How-to, Industry Experts, Insights and Best Practices, Inventory, Listening to your Customers, Online Ordering, online ordering, pizza POS, point of sale, POS choice, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS, restaurant technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, Uncategorized