In March, we released Pay@ the Door, which permits SpeedLine users to accept card-present EMV chip payments upon delivery. At the time of release, Pay@ the Door could only be used on an iOS device paired with a Bluetooth EMV PIN pad. Now, Pay@ the Door is also available for Android devices.
Topics: delivery, Delivery, Pay@ the Door, pizza delivery, restaurant delivery, restaurant delivery operations, Restaurant Technology, restaurant technology, restaurant technology trends, technology in the restaurant
How well do you understand your delivery business? Orders are dispatched out the door, but without direct customer feedback, do you really know if your deliveries are on time?
An analysis of data over time can uncover issues that may be impacting your business. But it can be difficult to look at a spreadsheet of numbers and intuitively understand what the numbers mean. Visual analytics software is different. A solution like LiveMaps can give you a different view of delivery performance.
The ability to visualize exactly what is going on can be a critical aid to improving efficiency. A visual dispatch system helps expediters see delivery orders, quoted times, zones, distances, and traffic all at once in a map view they can easily understand at a glance.
On the POS screen, a dedicated expediter touchscreen display, or a big-screen TV on the wall, this rich visual display can keep drivers, dispatchers, and the whole kitchen up to speed.
Is your staff equipped to expedite deliveries?
Delivery customers place orders in a growing number of ways. While you may not accept orders via text or chat today, you probably receive orders regularly by phone and online—and perhaps through one or more third-party ordering services. Increasing the efficiency of your order entry process will help you win more delivery business—and increase delivery profit. Improving the speed and accuracy of order entry helps you reduce errors and shrink labor costs for deliveries up front.
How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.
In a delivery operation, driver pay, fees, mileage, and worker’s compensation premiums can add up to a significant part of your labor cost. This post looks at three ways you can use little-known tools in your POS to cut delivery costs.