On Point: the restaurant technology blog

Drive Delivery Profit and Efficiency Part 2: Expediting Dispatch

Posted by Elizabeth Kelly on Wed, Sep 19, 2018 @ 08:09 AM

The ability to visualize exactly what is going on can be a critical aid to improving efficiency. A visual dispatch system helps expediters see delivery orders, quoted times, zones, distances, and traffic all at once in a map view they can easily understand at a glance.

On the POS screen, a dedicated expediter touchscreen display, or a big-screen TV on the wall, this rich visual display can keep drivers, dispatchers, and the whole kitchen up to speed.

Is your staff equipped to expedite deliveries?

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Topics: delivery, Delivery, delivery zones, live maps, LiveMaps, pizza delivery, restaurant delivery, restaurant delivery operations, visual display

Drive Delivery Profit and Efficiency Part 1: Faster Order Entry

Posted by Elizabeth Kelly on Wed, Sep 12, 2018 @ 08:09 AM

Delivery customers place orders in a growing number of ways. While you may not accept orders via text or chat today, you probably receive orders regularly by phone and online—and perhaps through one or more third-party ordering services. Increasing the efficiency of your order entry process will help you win more delivery business—and increase delivery profit. Improving the speed and accuracy of order entry helps you reduce errors and shrink labor costs for deliveries up front.

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Topics: Online Ordering, online ordering, pizza delivery, restaurant delivery, restaurant delivery operations, third-party online ordering sites, third party ordering

Setting Customer Expectations: Quoted Delivery Times

Posted by Elizabeth Kelly on Wed, Jul 11, 2018 @ 08:07 AM

How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.

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Topics: Customer Service, delivery, Delivery, delivery fees, delivery zones, email delivery confirmation, pizza delivery, restaurant delivery, restaurant delivery operations

3 Ways to Cut Delivery Costs with Hidden POS Tools

Posted by Lisa Siddons on Mon, Aug 25, 2014 @ 08:08 AM

In a delivery operation, driver pay, fees, mileage, and worker’s compensation premiums can add up to a significant part of your labor cost. This post looks at three ways you can use little-known tools in your POS to cut delivery costs.

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Topics: How-to, LiveMaps, pizza POS, restaurant delivery, Restaurant Management, Restaurant Technology

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