On Point: the restaurant technology blog

Setting Customer Expectations: Quoted Delivery Times

Posted by Elizabeth Kelly on Wed, Jul 11, 2018 @ 08:07 AM

How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.

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Topics: Customer Service, delivery, Delivery, delivery fees, delivery zones, email delivery confirmation, pizza delivery, restaurant delivery, restaurant delivery operations

3 Ways to Cut Delivery Costs with Hidden POS Tools

Posted by Lisa Siddons on Mon, Aug 25, 2014 @ 08:08 AM

In a delivery operation, driver pay, fees, mileage, and worker’s compensation premiums can add up to a significant part of your labor cost. This post looks at three ways you can use little-known tools in your POS to cut delivery costs.

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Topics: How-to, LiveMaps, pizza POS, restaurant delivery, Restaurant Management, Restaurant Technology

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