On Point: the restaurant technology blog

Wireless Best Practices for Mobile POS

Posted by Elizabeth Kelly on Wed, Oct 17, 2018 @ 08:10 AM

Tablet point of sale systems are growing in popularity because of their capacity to improve efficiency and mobility within the restaurant. But this new mobility in the restaurant relies on your mPOS tablets being properly connected to the network.

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Topics: tablet pos, Restaurant Security and PCI, restaurant POS security, payment security, Security

Preventing Data Breaches at the Point of Sale

Posted by Elizabeth Kelly on Thu, Dec 21, 2017 @ 08:12 AM

By now, you have no doubt heard the horror stories of data breaches resulting in stolen customer information at big box stores and large chain restaurants. But just because we only hear about breaches at large companies, it doesn’t mean they aren’t occurring in smaller chains and independent restaurants. In fact, hackers specifically target small retail businesses and restaurants that tend to have less rigorous security controls in place.

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Topics: restaurant POS security, Restaurant Security and PCI, Security, Theft and Security

From the Archives: Managing Access to Avoid Internal Theft

Posted by Tricia Hoy on Thu, Jul 06, 2017 @ 12:07 PM

According to the Statistic Brain stats site, employee theft accounts for more than $50 billion in lost sales to employers in the Unites States each year, or about a 7% average of annual revenues. That’s an alarming number, and one many restaurant operators know all too well.

Statistic Brain also reports that approximately 75% of employees have stolen once, and 37.5% at least twice. Even if you trust the people working for you, those statistics mean putting the proper tools in place to protect the business is critical.

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Topics: Industry Experts, Insights and Best Practices, loss prevention, restaurant POS security, Restaurant Security and PCI, Restaurant Technology

Restaurant Security: EMV and PCI Fraud Safeguards

Posted by Jennifer Wiebe on Wed, Feb 22, 2017 @ 08:02 AM

If EMV and PCI are just letters to you, you should know that these acronyms represent important security standards for your business.

Did you know that if a guest uses a counterfeit or stolen, chip-enabled payment card in your restaurant, and if you are not using an EMV card reader, you are liable for any and all chargebacks? Chargebacks of this kind are on the rise.

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Topics: Credit Cards, emv, Enterprise, How-to, Industry Experts, Insights and Best Practices, PCI, restaurant management, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine POS, Theft and Security

Restaurant Management: Cash Controls at the Point of Sale

Posted by Jennifer Wiebe on Wed, Feb 01, 2017 @ 09:02 AM

What steps are you taking today to ensure lean, profitable operations in the restaurant? Managing the flow of cash through the restaurant is a critical piece of your security plan.

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Topics: cameras, cash limits, Credit Cards, Customer Service, fingerprint sensors, How-to, Industry Experts, Insights and Best Practices, loss prevention, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, restaurant POS security, Restaurant Security and PCI, restaurant technology, Security, SpeedLine POS, Theft and Security, Uncategorized

3 Ways to Cut Labor Costs Using the POS: Restaurant Management

Posted by Tricia Hoy on Mon, Jul 11, 2016 @ 13:07 PM

One of a restaurant’s biggest expenses is labor, and it’s no wonder why. Food preparation, cleaning, cooking, order entry, and serving—so many regular tasks in a restaurant need staff attention to keep you operational. But over scheduling can lead to idle staff and increased costs. Here are just a few ways to use your point of sale system to ensure you have the right number of staff on during a shift.

To keep your restaurant labor costs in check:

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Topics: employee management, Enterprise, How-to, Industry Experts, labor costs, pizza POS, Restaurant Management, restaurant POS security, restaurant technology, SpeedLine Customers, SpeedLine POS

Bridging The Gap: Online Engagement Meets In-Store Experience with Touchscreen Solutions

Posted by Guest Contributor on Thu, Mar 10, 2016 @ 07:03 AM

Quick service restaurants and fast casual dining establishments are exploring new options for touchscreen POS systems and self-service kiosks. As more companies invest time, money and energy in responsive websites, a gap has emerged: a connection between brick-and-mortar locations and the website experience. How can you extend your existing investments in website ordering tools and mobile apps to increase sales and enhance engagement in-store?

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Topics: Elo Touch, How-to, Industry Experts, Insights and Best Practices, interactive, Listening to your Customers, pizza POS, point of sale, POS choice, restaurant management, restaurant POS security, Restaurant Technology, restaurant technology, SpeedLine POS, SpeedLine user, touchscreen displays

2015 In Review: Top 10 Restaurant Technology Posts

Posted by Tricia Hoy on Thu, Dec 31, 2015 @ 08:12 AM

Do you follow On Point: The Restaurant Technology Blog? As we wrap the year, the On Point editorial team invites you to catch up on the top 10 posts of 2015.

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Topics: Catering, Credit Cards, customer data, customer loyalty, Customer Service, Delivery, delivery fees, delivery zones, employee management, Enterprise, How-to, Industry Experts, Insights and Best Practices, Inventory, Listening to your Customers, menu management, menu pricing, online ordering, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS, Restaurant POS Case Studies, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, restaurant technology, school lunch programs, SpeedLine Customers, SpeedLine POS, SpeedLine user, SpeedLine users, top 10 posts, Uncategorized

Top 6 Reasons Why Your Business Should Start Accepting EMV Chip Cards

Posted by Allen Friedman on Thu, Oct 22, 2015 @ 08:10 AM

The EMV migration deadline has finally arrived in the US, and questions about why businesses should accept EMV chip cards are pouring in. A lot of these questions are based on incorrect information and myths that are rampant in the industry right now.

(Debunk these myths, watch a recorded version of our recent webinar – Fact vs. Fiction: EMY Myths Debunked)

First, we want to make it clear, that migrating to EMV is not a government mandate, it is a business decision for the merchants. However, it is recommended that merchants of all sizes migrate.

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Topics: emv, How-to, Industry Experts, Ingenico, Insights and Best Practices, Listening to your Customers, payment solutions, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, Restaurant Marketing, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine POS, SpeedLine user, SpeedLine users

To Catch a Thief: A Bartender’s Advice

Posted by Tricia Hoy on Sun, Sep 22, 2013 @ 14:09 PM

Employee theft is far too common, and often difficult to detect. In fact, with employee theft racking up $15.5 billion per year in losses annually for owners, loss prevention should be a top priority. SpeedLine installation and training specialist Chris Clark’s hands-on experience as a bartender gave him an insider view of some of the tricks restaurant staff use to steal.

Restaurant staff can be clever—as Chris has seen firsthand. As lead bartender at a Mexican restaurant, Chris saw a lot of employees using creative methods to skim a little off the top. And without a point of sale system in place, catching them was difficult.

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Topics: Industry Experts, Insights and Best Practices, Inventory, loss prevention, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, restaurant POS security, SpeedLine Customers, SpeedLine POS, SpeedLine user, Theft and Security

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