On Point: the restaurant technology blog

Wireless Best Practices for Mobile POS

Posted by Elizabeth Kelly on Wed, Oct 17, 2018 @ 08:10 AM

Tablet point of sale systems are growing in popularity because of their capacity to improve efficiency and mobility within the restaurant. But this new mobility in the restaurant relies on your mPOS tablets being properly connected to the network.

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Topics: tablet pos, Restaurant Security and PCI, restaurant POS security, payment security, Security

Preventing Data Breaches at the Point of Sale

Posted by Elizabeth Kelly on Thu, Dec 21, 2017 @ 08:12 AM

By now, you have no doubt heard the horror stories of data breaches resulting in stolen customer information at big box stores and large chain restaurants. But just because we only hear about breaches at large companies, it doesn’t mean they aren’t occurring in smaller chains and independent restaurants. In fact, hackers specifically target small retail businesses and restaurants that tend to have less rigorous security controls in place.

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Topics: restaurant POS security, Restaurant Security and PCI, Security, Theft and Security

3 Payment Technologies Restaurants Need to Increase Security

Posted by Tracey Stonebrook on Wed, Jun 28, 2017 @ 13:06 PM

By Tracey Stonebrook, Strategic Development Program Manager, North America/Ingenico Group

Hospitality is a dynamic industry and is constantly evolving, particularly with the integration of new technologies to engage customers and improve service quality. Hospitality executives need to be aware of key technologies in the market, including the latest developments in payment solutions.  I’ve summarized three technologies that hospitality tech executives need to understand.

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Topics: Credit Cards, PCI, Restaurant Security and PCI, Security

Restaurant Security: EMV and PCI Fraud Safeguards

Posted by Jennifer Wiebe on Wed, Feb 22, 2017 @ 08:02 AM

If EMV and PCI are just letters to you, you should know that these acronyms represent important security standards for your business.

Did you know that if a guest uses a counterfeit or stolen, chip-enabled payment card in your restaurant, and if you are not using an EMV card reader, you are liable for any and all chargebacks? Chargebacks of this kind are on the rise.

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Topics: Credit Cards, emv, Enterprise, How-to, Industry Experts, Insights and Best Practices, PCI, restaurant management, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine POS, Theft and Security

Restaurant Management: Cash Controls at the Point of Sale

Posted by Jennifer Wiebe on Wed, Feb 01, 2017 @ 09:02 AM

What steps are you taking today to ensure lean, profitable operations in the restaurant? Managing the flow of cash through the restaurant is a critical piece of your security plan.

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Topics: cameras, cash limits, Credit Cards, Customer Service, fingerprint sensors, How-to, Industry Experts, Insights and Best Practices, loss prevention, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, restaurant POS security, Restaurant Security and PCI, restaurant technology, Security, SpeedLine POS, Theft and Security, Uncategorized

Some Pizzerias Lagging in the Shift to Online Ordering: the View from Pizza Expo 2016

Posted by Jennifer Wiebe on Thu, Mar 17, 2016 @ 14:03 PM

Nearly every operator we met at the 2016 International Pizza Expo was looking for ways to increase sales from web and mobile ordering, and reduce the associated costs.

Some were looking for new online ordering options; others, a more seamless user experience. Some pizzerias had already experienced a shift of more than 40 to 50% of their phone orders to web and mobile—but a surprising number of operators were just getting started online. Overall, these numbers represented a surprisingly small shift from our benchmark study results in late 2014. But with the restaurant operators who had embraced the online ordering model, the conversations at the 2016 Pizza Expo were different.

The move to online ordering has resulted in real reductions in labor costs for most restaurants, but a number of operators commented that it introduces new challenges as well.

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Topics: Chowly, Credit Cards, digital sales, How-to, Industry Experts, Insights and Best Practices, International Pizza Expo, Listening to your Customers, Online Ordering, online ordering, payment security, pizza expo 2016, pizza POS, POS choice, restaurant management, restaurant POS, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine Customers, SpeedLine POS, SpeedLine users, third party ordering

Restaurant Operations: Strengthen Your Passwords for Restaurant Security

Posted by Tricia Hoy on Thu, Nov 19, 2015 @ 07:11 AM

We encounter passwords in almost every area of our lives. Whether for online banking, education, social media, or at work, passwords control access to much of the information we need every day.

You understand the wealth of information available in your POS system, including important financial information. So you recognize how critical your password can be in securing your restaurant data. Ask yourself—is your password strong enough? Check these 4 tips for creating and managing passwords to enhance restaurant security:

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Topics: How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, restaurant POS, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine user, SpeedLine users, Theft and Security

Top 6 Reasons Why Your Business Should Start Accepting EMV Chip Cards

Posted by Allen Friedman on Thu, Oct 22, 2015 @ 08:10 AM

The EMV migration deadline has finally arrived in the US, and questions about why businesses should accept EMV chip cards are pouring in. A lot of these questions are based on incorrect information and myths that are rampant in the industry right now.

(Debunk these myths, watch a recorded version of our recent webinar – Fact vs. Fiction: EMY Myths Debunked)

First, we want to make it clear, that migrating to EMV is not a government mandate, it is a business decision for the merchants. However, it is recommended that merchants of all sizes migrate.

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Topics: emv, How-to, Industry Experts, Ingenico, Insights and Best Practices, Listening to your Customers, payment solutions, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, Restaurant Marketing, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine POS, SpeedLine user, SpeedLine users

Improving Results: A Restaurant Manager’s Cheat Sheet

Posted by Tricia Hoy on Thu, Dec 04, 2014 @ 10:12 AM

From forecasting and scheduling to menu management and inventory, a restaurant manager’s job is never done. But the technology at the counter can help make it easier. Today, we’ve compiled a list of key things to watch to ensure an efficient and profitable day.

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Topics: employee theft, How-to, Industry Experts, Insights and Best Practices, Inventory, Restaurant Management, restaurant management, restaurant managers, Restaurant Technology, restaurant technology, Security

Restaurant Management: A Restaurant Technology Checklist for Pizza and Delivery Operators.

Posted by Tricia Hoy on Mon, Sep 08, 2014 @ 08:09 AM

Restaurant operations can be complicated, but the right tools can streamline, simplify, and drive sales and profitability.

  • Online ordering.Web and mobile ordering give your customers convenient ways to order. And easy online access lets viewers browse all your menu selections, often enhanced with images. That's why people spend more—and order more frequently—when they have the option to order online.

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Topics: Database Marketing, Industry Experts, Insights and Best Practices, Inventory, menu management, Online Ordering, online ordering, Restaurant Management, Restaurant Marketing, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security

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