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Turning Tables—Service Cues and Performance Metrics in the Dining Room

By grahamma

Serving customers well is a top priority for dine-in restaurant operators. A disorganized dining room can be a nightmare, but with the right tools in place, you can easily monitor table status, table turns, and wait staff performance to keep guests and staff happy while maximizing dining room efficiency.

Many pizza POS systems lack specialized tools to help you turn tables as quickly as possible without sacrificing customer service.

Looking for tips on managing pizza dine-in? Read Turning Tables:

Read Turning tables

 

Service Cues. Visual cues are an integral part of table service for busy dining rooms. Color coding tables quickly lets your hostesses and wait staff know when a table is open, seated, billed, or requires bussing. Warning icons alert you to tables that have been waiting too long before ordering, so a manager can stop by for a quick apology, or sweep in and offer wait staff some assistance.

Graphical table service

 

Performance Metrics.  Your POS should be able to deliver the numbers you need to manage operations in the dining room as you need them. At a glance, for instance, the SpeedLine table dashboard provides performance reporting of key metrics such as guest counts and party totals, section usage, table turnover, server performance, and more. And in the back office, reports can be printed and analyzed to adjust your schedule or coach staff on improving the guest experience.

Table dashboard


Posted on Fri, Mar 06, 2015 @ 09:03 AM.
Updated on April 15, 2019 @ 8:31 PM PST.

Posted by grahamma

linkedin | Author's website


Tags: point of sale, POS reports

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There’s a reason pizza and delivery chains are driving the biggest changes in restaurant technology. Pizza and delivery concept restaurants are different from other restaurants, and they have complex needs at the point of sale. In this guide, gain the knowledge you need to choose the right technology fit for your restaurant.


 

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