On Point: the restaurant technology blog

Setting Customer Expectations: Quoted Delivery Times

Posted by Elizabeth Kelly on Wed, Jul 11, 2018 @ 08:07 AM

How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.

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Topics: Customer Service, delivery, Delivery, delivery fees, delivery zones, email delivery confirmation, pizza delivery, restaurant delivery, restaurant delivery operations

Food Truck Marketing Tips for Summer

Posted by Elizabeth Kelly on Thu, Jul 05, 2018 @ 08:07 AM

Summer may have officially started just last week, but food truck season is already in full swing. With the beginning of the outdoor concert and festival season, here are some marketing tips to drive business on the road:

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Topics: Restaurant Marketing, restaurant marketing, food truck

Improve Your Bottom Line with Business Intelligence

Posted by Jennifer Day on Wed, Jun 27, 2018 @ 08:06 AM

Savvy restauranteurs realize the untapped wealth of information held captive in our POS systems.  Spreadsheets are one of the most widely used tools to organize all that restaurant data.  However, maintaining spreadsheets with inventory tabs, costing tabs, labor tabs, daily sales tabs, etc. can become more of a full-time job in organizing numbers than in using the data to make informed decisions.

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Topics: insight, labor management, restaurant operations, restaurant technology, technology in the restaurant, EventStream integrations

[LIVE WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

Posted by Elizabeth Kelly on Wed, Jun 20, 2018 @ 09:06 AM

We’ve been focusing on online ordering in recent months for a reason. Your customers have high expectations online that have been set by big brands like Amazon and iTunes, and for many customers it’s their first impression of your business. If your online ordering site isn’t delivering the results you’d like, it may be time for an online makeover.

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Topics: Online Marketing and SEO, online ordering, Restaurant Marketing, webinar

Franchise conference coming up? Top 5 reasons to attend.

Posted by Elizabeth Kelly on Wed, Jun 06, 2018 @ 08:06 AM

If you’re a franchise operator, you’re likely invited to some form of regular meeting with other franchisees. How often does your franchise hold franchisee conferences? Once a year, every other year?

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Topics: franchise, trade show, Tradeshows, franchise meeting

Restaurant Marketing: Grow Your Customer Base with Co-Promotions

Posted by Elizabeth Kelly on Thu, May 31, 2018 @ 09:05 AM

How well do you know your neighbors—and neighboring businesses? Restaurants are intrinsically a local business. Whether you run a franchise of a multinational brand, or a small start-up, the majority of your customers live in your local community.

Working with neighboring businesses for co- and cross-promotions is an excellent way to grow your customer base. We’ve put together a few ideas for you to put co-promotion to work for your business:

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Topics: promotional offer, restaurant branding, restaurant marketing, restaurant promotions, social media marketing

Make/Ready/Discard: Managing Stock on Hand

Posted by Elizabeth Kelly on Wed, May 23, 2018 @ 11:05 AM

Take a minute to step into the shoes of your employees. Working once or twice a week part-time, and starting part way through the day, your staff don’t necessarily know how long prepped food has been sitting. Only proper communication can ensure they know what ingredients are good to use, and which ones aren’t.

Print make/ready/discard (MRD) slips from your POS system to label each prep item with the date it was made, when it is ready to be used, and when it needs to be discarded.

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Topics: food cost, food costs, Insights and Best Practices, Inventory, inventory management, Make-ready-discard, Managing stock, MRD slips, portion control

Patio Season Point of Sale Prep

Posted by Elizabeth Kelly on Fri, May 11, 2018 @ 18:05 PM

The weather is warming, and patio season is here. Setting up your restaurant’s patio for summer involves more than pulling out the tables, and adding summer specials and promotions.

Your patio is an extension of your dining area during the summer months. If you offer full service, it’s important that your customers receive the same quality of service indoors and out.

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Topics: Customer Service, pizza POS, point of sale, Restaurant Technology, restaurant technology

Kitchen Display Systems: Increasing Efficiency in Your Pizza Kitchen

Posted by Elizabeth Kelly on Thu, May 03, 2018 @ 09:05 AM

Organizing the back of house can be a roller coaster for many pizzerias. Busy Friday nights, lunch rushes, and condensed dinner times can be the true test of the restaurant’s efficiency in the kitchen. How orders flow through the kitchen is a huge part of the challenge.

There are two popular methods for sending orders from your POS system to the kitchen:

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Topics: kds, kitchen display systems, performance, restaurant POS, Restaurant Technology, restaurant technology

[New Guide] Compatibility Matters: Meeting Your POS Match

Posted by Elizabeth Kelly on Fri, Apr 27, 2018 @ 09:04 AM

Pizza Marketplace recently released a new guide to help pizzerias navigate the process of selecting a new point of sale system, particularly when it comes to compatibility with your restaurant.

Compatibility Matters: Meeting Your POS Match walks restaurant owners through the important considerations about the point of sale systemand their restaurant conceptbefore tying the knot with a compatible POS partner.

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Topics: Guide, Insights and Best Practices, pizza POS, point of sale, POS choice, restaurant POS, Restaurant POS Case Studies, Restaurant Technology, restaurant technology

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