On Point: the restaurant technology blog

Drive Delivery Profit and Efficiency Part 2: Expediting Dispatch

Posted by Elizabeth Kelly on Wed, Sep 19, 2018 @ 08:09 AM

The ability to visualize exactly what is going on can be a critical aid to improving efficiency. A visual dispatch system helps expediters see delivery orders, quoted times, zones, distances, and traffic all at once in a map view they can easily understand at a glance.

On the POS screen, a dedicated expediter touchscreen display, or a big-screen TV on the wall, this rich visual display can keep drivers, dispatchers, and the whole kitchen up to speed.

Is your staff equipped to expedite deliveries?

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Topics: delivery, Delivery, delivery zones, live maps, LiveMaps, pizza delivery, restaurant delivery, restaurant delivery operations, visual display

Drive Delivery Profit and Efficiency Part 1: Faster Order Entry

Posted by Elizabeth Kelly on Wed, Sep 12, 2018 @ 08:09 AM

Delivery customers place orders in a growing number of ways. While you may not accept orders via text or chat today, you probably receive orders regularly by phone and online—and perhaps through one or more third-party ordering services. Increasing the efficiency of your order entry process will help you win more delivery business—and increase delivery profit. Improving the speed and accuracy of order entry helps you reduce errors and shrink labor costs for deliveries up front.

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Topics: Online Ordering, online ordering, pizza delivery, restaurant delivery, restaurant delivery operations, third-party online ordering sites, third party ordering

Fast and Friendly Service is the Key to High Volume at Previti Pizza

Posted by Elizabeth Kelly on Thu, Sep 06, 2018 @ 08:09 AM

Downtown Manhattan is always in a rush. New Yorkers are used to the fast-paced lifestyle, and they expect fast service. What they don’t expect is fast, friendly service, which is exactly what they get at Previti Pizza’s Manhattan location.

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Topics: customer of the month, Customer Service, customer story, SpeedLine Customers, SpeedLine user, SpeedLine user of the month, SpeedLine users

'Tis the Season for Gift Cards

Posted by Elizabeth Kelly on Wed, Aug 29, 2018 @ 08:08 AM

While our heads are full of back to school and end-of-summer, gift card deadlines are looming. If you are thinking about introducing a gift card program in time for the holidays, now is the time.

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Topics: gift card, gift cards, holiday marketing, holiday restaurant marketing, Paytronix, Restaurant Marketing, restaurant marketing, StoreCard

A POS to Rely On: Krazy Karl’s Pizza

Posted by Elizabeth Kelly on Wed, Aug 22, 2018 @ 07:08 AM

In Fort Collins, Colorado, people are crazy for Krazy Karl’s. Since opening in 2010, the pizzeria has expanded to two locations within the city, serving university students and families alike.

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Topics: customer of the month, customer story, Restaurant Technology, SpeedLine Customers, SpeedLine POS, SpeedLine user, SpeedLine user of the month, SpeedLine users, technology in the restaurant

New POS? How to ensure you’re install ready:

Posted by Elizabeth Kelly on Fri, Aug 17, 2018 @ 08:08 AM

You’ve made the leap and purchased a new point of sale system. After a comprehensive search, it may feel like the bulk of the work is over—but there is still much to do in order to ensure a successful POS rollout.

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Topics: point of sale, POS choice, pos installation

What to Consider When Designing Value Meals

Posted by Elizabeth Kelly on Mon, Aug 13, 2018 @ 09:08 AM

 “Would you like to make it a combo?” is a phrase quick service restaurants have drilled into the heads of every customer for generations. Encouraging customers to upsize their meal to include a side and a drink is a popular method of increasing check sizes. It works because customers perceive a deal, and ordering is made simple.

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Topics: combo deal, menu, menu design, menu strategy, upselling, value meal

Reducing PCI Scope and Risk

Posted by Elizabeth Kelly on Wed, Aug 01, 2018 @ 09:08 AM

It seems every few months, we see another news story about a retail or restaurant company that has had customer data breached. And while the big stories make the news, criminals more often target small businesses that have fewer resources to protect themselves.

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Topics: PCI, credit card breach, Credit Cards, emv, payment security, protecting POS data, Restaurant Security and PCI, Theft and Security

Increasing Pizzeria Profitability with Integrated Video & POS Data

Posted by Jeff Corrall on Wed, Jul 25, 2018 @ 08:07 AM

Owning and operating a pizzeria is no easy task. You work long hours, face stiff competition from other restaurants, and are constantly battling against food waste and other forms of shrink.

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Move your customers from third party online ordering sites to your own

Posted by Elizabeth Kelly on Wed, Jul 18, 2018 @ 08:07 AM

Third-party online ordering services can be a great way to introduce your restaurant to new delivery customers. Many restaurants create partnerships with these companies for that express purpose.

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Topics: email marketing, Online Ordering, online ordering, Restaurant Marketing, restaurant marketing, third-party online ordering sites, third party ordering

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