Third-party online ordering services can be a great way to introduce your restaurant to new delivery customers. Many restaurants create partnerships with these companies for that express purpose.
How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.
Summer may have officially started just last week, but food truck season is already in full swing. With the beginning of the outdoor concert and festival season, here are some marketing tips to drive business on the road:
Savvy restauranteurs realize the untapped wealth of information held captive in our POS systems. Spreadsheets are one of the most widely used tools to organize all that restaurant data. However, maintaining spreadsheets with inventory tabs, costing tabs, labor tabs, daily sales tabs, etc. can become more of a full-time job in organizing numbers than in using the data to make informed decisions.
We’ve been focusing on online ordering in recent months for a reason. Your customers have high expectations online that have been set by big brands like Amazon and iTunes, and for many customers it’s their first impression of your business. If your online ordering site isn’t delivering the results you’d like, it may be time for an online makeover.
If you’re a franchise operator, you’re likely invited to some form of regular meeting with other franchisees. How often does your franchise hold franchisee conferences? Once a year, every other year?
How well do you know your neighbors—and neighboring businesses? Restaurants are intrinsically a local business. Whether you run a franchise of a multinational brand, or a small start-up, the majority of your customers live in your local community.
Working with neighboring businesses for co- and cross-promotions is an excellent way to grow your customer base. We’ve put together a few ideas for you to put co-promotion to work for your business:
Take a minute to step into the shoes of your employees. Working once or twice a week part-time, and starting part way through the day, your staff don’t necessarily know how long prepped food has been sitting. Only proper communication can ensure they know what ingredients are good to use, and which ones aren’t.
Print make/ready/discard (MRD) slips from your POS system to label each prep item with the date it was made, when it is ready to be used, and when it needs to be discarded.
The weather is warming, and patio season is here. Setting up your restaurant’s patio for summer involves more than pulling out the tables, and adding summer specials and promotions.
Your patio is an extension of your dining area during the summer months. If you offer full service, it’s important that your customers receive the same quality of service indoors and out.
Organizing the back of house can be a roller coaster for many pizzerias. Busy Friday nights, lunch rushes, and condensed dinner times can be the true test of the restaurant’s efficiency in the kitchen. How orders flow through the kitchen is a huge part of the challenge.
There are two popular methods for sending orders from your POS system to the kitchen: