On Point: the restaurant technology blog

3 Ways to Systemize Upselling at the Point of Sale

Posted by Tricia Hoy on Wed, Jul 27, 2011 @ 16:07 PM

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Topics: Customer Service, Delivery, Dine In, How-to, Insights and Best Practices, menu pricing, pizza POS, point of sale, Restaurant Marketing, restaurant marketing, restaurant POS, restaurant technology, upselling

Pizza Hut Franchisee Implements Fingerprint Biometrics in 118 Locations

Posted by Lisa Siddons on Mon, Jul 25, 2011 @ 16:07 PM

Pizza Hut franchise company Rage, Inc., uses fingerprint security to control access to the company’s SpeedLine point of sale systems for more than 1800 employees at 118 restaurant locations.

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Topics: employee management, Enterprise, How-to, Industry Experts, Insights and Best Practices, loss prevention, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, Restaurant Technology, Security, Theft and Security

Your Customers, Your Community: Involvement Strategies to Increase Sales and Reduce Employee Turnover

Posted by Graydon Clarke on Thu, Jul 21, 2011 @ 15:07 PM

You may find benefits to community involvement in areas you didn’t expect.

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Topics: customer loyalty, employee management, Insights and Best Practices, pizza POS, restaurant management, Restaurant Marketing, restaurant marketing, restaurant POS

Wi-Fi, PCI, and Your Business

Posted by Graydon Clarke on Wed, Jul 20, 2011 @ 15:07 PM

Do you have Wi-Fi?

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Topics: How-to, Insights and Best Practices, mobile ordering, PCI, Restaurant Management, restaurant management, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, Security

Mobile Orders to the Point of Sale

Posted by Jennifer Wiebe on Tue, Jul 19, 2011 @ 15:07 PM

Easy sells.

A high-volume restaurant running Brygid online ordering with SpeedLine POS handles 400–500 web orders each week. To drive online sales, they lead with the menu—making it easy for customers to order popular items right from the home page. They also direct customers to order online through Facebook posts and promotions.

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Topics: Delivery, How-to, Insights and Best Practices, mobile ordering, Online Ordering, online ordering, pizza POS, restaurant POS, restaurant technology, SpeedLine POS News

Interactive Menus and Tablets: Mobile Sales in Your Restaurant's Future?

Posted by Graydon Clarke on Wed, Jul 13, 2011 @ 15:07 PM

Back in the day (not that many days ago, actually), I worked in a giant electronics store as a computer salesperson. I sold laptop computers, desktops, mice, keyboards, monitors, you name it. Then came the iPad, the Blackberry Playbook, and other tablets.

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Topics: Dine In, Insights and Best Practices, menu management, mobile ordering, Online Ordering, pizza POS, restaurant, Restaurant Management, restaurant marketing, Restaurant Technology, restaurant technology

Customer Service: Do's and Don'ts

Posted by Tricia Hoy on Tue, Jul 12, 2011 @ 15:07 PM

Customer Service is the foundation on which loyalty and word-of-mouth advertising is built. It always has been, and always will be. But nowadays, it’s almost as if being rude is the rule instead of the exception.

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Topics: customer loyalty, Customer Service, How-to, Insights and Best Practices, Listening to your Customers, Restaurant Management, restaurant management, restaurant marketing

5 Ways Restaurants are Using QR Codes to Drive Sales

Posted by Tricia Hoy on Fri, Jul 08, 2011 @ 14:07 PM

QR (Quick Response) codes are showing up everywhere. But what are these barcode-like boxes? A QR code can be scanned with a smart phone, pulling up a block of text or immediately bringing up a web page. Consumers want immediate access to what’s relevant and QR codes give them that.

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Topics: How-to, Insights and Best Practices, mobile, Restaurant Marketing, restaurant marketing, Restaurant Technology, Services, SpeedLine POS

Listening to What Customers Aren't Saying

Posted by Lisa Siddons on Thu, Jul 07, 2011 @ 14:07 PM

How and when do you decide to listen to your customers? Sometimes what your customers do speaks louder than what they may say. Are you “listening” when they choose not to talk to you?

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Topics: customer loyalty, Customer Service, How-to, Insights and Best Practices, Listening to your Customers, Restaurant Management, restaurant management, Restaurant Marketing

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