On Point: the restaurant technology blog

Customer Messaging: Make Your Receipts Work Double-Time

Posted by Tricia Hoy on Mon, Jun 29, 2015 @ 08:06 AM

Delivery and online ordering build your customer database every day. Are you taking advantage of this point of sale data for marketing?

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Topics: customer data, customer loyalty, Customer Service, Database Marketing, happy birthday club, How-to, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, Restaurant Management, restaurant management, Restaurant Marketing, restaurant marketing, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine user, Uncategorized

Serving Up Convenience and Savings with Digital Restaurant Receipts

Posted by Jennifer Wiebe on Thu, Jun 25, 2015 @ 08:06 AM

Most of your customers have smart phones in their pockets. You can take advantage of that to provide more convenient service at lower cost.

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Topics: customer data, Customer Service, How-to, Insights and Best Practices, mobile ordering, Online Ordering, online ordering, pizza POS, Restaurant Management, restaurant management, restaurant POS, Restaurant Technology, SpeedLine Customers, SpeedLine user, Uncategorized

Online Ordering: Are You Missing Out On Your Share of the Pizza Pie?

Posted by Tricia Hoy on Mon, Jun 22, 2015 @ 13:06 PM

The ability to order pizza online has become an attractive option for many customers.  According to a new benchmarking study, fewer than half of independent pizza and delivery restaurants are realizing the benefits of online and mobile ordering.  Of the restaurants surveyed, only 44% are taking orders online, with web and mobile orders making up less than 8% of total sales. This slow adoption of online and web ordering is causing restaurants to miss out on revenue in the short term, and take a hit in customer retention over time as savvy customers find new local pizza and delivery options online.

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Topics: customer data, customer loyalty, Customer Service, delivery, Delivery, How-to, Insights and Best Practices, mobile ordering, Online Ordering, online ordering, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, Restaurant POS Case Studies, Restaurant Technology, restaurant technology, SpeedLine Customers, SpeedLine user, SpeedLine users, Uncategorized

Earning a Failing Grade for Restaurant Delivery? Accurate Quoted Times Drive Satisfaction

Posted by Jennifer Wiebe on Thu, Jun 18, 2015 @ 08:06 AM

In pursuit of a “snapshot view” of delivery service, food service packaging manufacturer Sabert Corporation marked the National Restaurant Association show with what they dubbed a “Pressure Test,” ordering food from a variety of Chicago area restaurants using a combination of phone, mobile, and web ordering services.

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Topics: delivery, Delivery, delivery fees, delivery zones, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, performance, pizza POS, restaurant, Restaurant Management, restaurant POS, Restaurant Technology, SpeedLine user

Restaurant Operations: 3 Ways to Go Green while Saving Green

Posted by Lisa Siddons on Fri, Jun 12, 2015 @ 12:06 PM

"Going green" always seems to be in the news, but is it a viable option for your restaurant business? Many operators find it not only makes for good press and creates goodwill with environmentally-conscious customers, but it also saves them money.

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Topics: environmental, green, Industry Experts, Restaurant Management, restaurant management, savings

From the Archives: Catering? Must-Have Restaurant Point of Sale Features

Posted by Lisa Siddons on Mon, Jun 08, 2015 @ 14:06 PM

Group Ordering

Group ordering capabilities for corporate lunches or any group gathering can be a great way to drive catering sales. Companies, teams, schools, clubs, and churches are plum customers because of the potential for regular, high-volume orders. A restaurant that offers the convenience of online group ordering and deferred payment is an attractive choice for these groups.

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Topics: Catering, point of sale, Restaurant Management, restaurant management, Restaurant Technology

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