On Point: the restaurant technology blog

From the Archives: 3 Ways to Make it Right - Dealing with Customer Complaints

Posted by Lisa Siddons on Wed, Dec 28, 2016 @ 07:12 AM

It’s human nature: no matter how good the food and service, every restaurant will experience some complaints. What sets successful restaurants apart is how they handle them.

There is no question—customers who report a problem expect a quick answer. A fast and positive response can increase customer loyalty beyond what it was before the negative experience. But ignoring customer complaints can cost you customers. Not only the complainers, but potentially their friends (real and virtual), family, and anyone who reads their negative reviews online.  Check out these 3 tactics to dealing with customer complaints:

Read More

Topics: BLAST training, customer complaints, customer loyalty, Customer Service, How-to, Industry Experts, Insights and Best Practices, Listening to your Customers, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, restaurant POS, SpeedLine Customers, SpeedLine POS, SpeedLine user, Uncategorized

Restaurant Marketing: Script Upselling to Increase Revenue

Posted by Jennifer Wiebe on Wed, Dec 21, 2016 @ 09:12 AM

Winning new customers can be an expensive and time consuming venture. We understand how much more money and time it takes to win new customers. In this post, we’re focusing on how you can increase revenue by boosting add-on sales.

Upselling is all about increasing overall revenue by boosting the size of each order. To make it easy for staff to upsell consistently, build automatic suggestive selling prompts into your POS order screens.  

Read More

Topics: customer loyalty, Customer Service, employee management, Enterprise, food costs, How-to, Insights and Best Practices, Listening to your Customers, menu management, menu pricing, pizza POS, Restaurant Marketing, restaurant marketing, upselling

Restaurant Management: The Big 4 Reports and Alerts to Watch

Posted by Jennifer Wiebe on Wed, Dec 14, 2016 @ 07:12 AM

Let’s face it. It can be hard to keep your finger on the pulse of your pizzeria every hour of every day. But your point of sale system can track events for you, so management can keep an eye on the big picture.

 

Are you using all four of these key POS tools to help reduce theft and drive efficiency?

Read More

Topics: employee management, How-to, Industry Experts, Insights and Best Practices, labor management, loss prevention, pizza POS, point of sale, POS reports, Restaurant Management, restaurant management, SpeedLine Customers, SpeedLine POS, SpeedLine user, time clock abuse, Uncategorized

Restaurant Management: 4 Tips for Creating a Profitable System in Your Restaurant

Posted by Jennifer Wiebe on Thu, Dec 08, 2016 @ 08:12 AM

You can create lean and profitable systems in your restaurant by fine tuning the systems you have in place. Manage money and margins with these four key controls.

 

Read More

Topics: cash limits, Enterprise, fingerprint sensors, food cost, How-to, Insights and Best Practices, loss prevention, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant technology, SpeedLine Customers, SpeedLine POS

Subscribe to Email Updates


 
 

Recent Posts

Posts by Tag

see all