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The Connected Restaurant: Why "Open Architecture" is Key in Point of Sale Software

By Tricia Hoy

One theme that came out at last year’s National Restaurant Association show was that restaurant operators were looking for their POS systems to integrate with the technologies they wanted. Open architecture was high on restaurant chain wish lists, and leading technology vendors whose products talk to each other are making exciting things possible for connected restaurant operators. 

Any technology investment is significant, and although the new technology you roll out today may not be the technology you need a year or five years down the road, waiting can leave you in your competitor’s dust. Choosing an open architecture POS platform is one way to hedge your bets. The more options you have to connect existing systems and new technology solutions to your tried and true POS—both today and as your needs evolve in the future—the safer your investment.

In the search for the convenience of an all-in-one solution, too many restaurant companies lock themselves into built-in solutions for web and mobile ordering, loyalty, or video security that lose their shine over time as the POS provider fails to keep up with new technology or raises its fees. For these restaurant operators, there is no way out except to change out the POS at the core—a cost that can be hard to justify, and even harder to sell to franchisees.

Hospitality Technology magazine surveyed restaurant executives on two topics: the POS platform innovations most in demand for their next upgrade, and their overall purchasing plans for the future. The results showed exactly what we expected: that a desire for open architecture software and open APIs for integration is a major factor driving point of sale decisions today.

In HT’s survey, more than 51% of all restaurant operators named online ordering as the POS feature they would most likely invest in. And the freedom to choose the best web and mobile ordering vendor for their concept is key when making that POS decision.

For Red’s Savoy Pizza in Minnesota, the open architecture of SpeedLine POS was the number one deciding factor when they went point of sale shopping. “We wanted options,” says Director of Marketing Reed Daniels,“and being able to choose each vendor based on how their functionality worked for our business was the most important feature we were looking for.”

Read how Papa Gino’s Pizza tapped into the open architecture of their SpeedLine POS system to upgrade their POS technology—with no disruption to operations or management—in order to feed their business intelligence system with more detailed restaurant data for analysis of guest preferences and cost performance.
Papa Gino's Case Study


Posted on Thu, Jul 17, 2014 @ 08:07 AM.
Updated on April 16, 2019 @ 4:17 PM PST.

Posted by Tricia Hoy

linkedin | Author's website


Tags: point of sale, Restaurant Technology, Third-Party Integrations

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There’s a reason pizza and delivery chains are driving the biggest changes in restaurant technology. Pizza and delivery concept restaurants are different from other restaurants, and they have complex needs at the point of sale. In this guide, gain the knowledge you need to choose the right technology fit for your restaurant.


 

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