On Point: the restaurant technology blog

Pay@ the Door: Now Available on Android

Posted by Elizabeth Kelly on Wed, Dec 05, 2018 @ 08:12 AM

In March, we released Pay@ the Door, which permits SpeedLine users to accept card-present EMV chip payments upon delivery. At the time of release, Pay@ the Door could only be used on an iOS device paired with a Bluetooth EMV PIN pad. Now, Pay@ the Door is also available for Android devices.

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Topics: Pay@ the Door, technology in the restaurant, restaurant technology, restaurant technology trends, Restaurant Technology, restaurant delivery operations, restaurant delivery, pizza delivery, Delivery, delivery

Drive Delivery Profit and Efficiency Part 3: Visual Analytics

Posted by Elizabeth Kelly on Wed, Sep 26, 2018 @ 08:09 AM

How well do you understand your delivery business? Orders are dispatched out the door, but without direct customer feedback, do you really know if your deliveries are on time?

An analysis of data over time can uncover issues that may be impacting your business. But it can be difficult to look at a spreadsheet of numbers and intuitively understand what the numbers mean. Visual analytics software is different. A solution like LiveMaps can give you a different view of delivery performance.

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Topics: visual display, LiveMaps, heat maps, mapping, restaurant delivery operations, restaurant delivery, pizza delivery, Delivery, delivery

Drive Delivery Profit and Efficiency Part 2: Expediting Dispatch

Posted by Elizabeth Kelly on Wed, Sep 19, 2018 @ 08:09 AM

The ability to visualize exactly what is going on can be a critical aid to improving efficiency. A visual dispatch system helps expediters see delivery orders, quoted times, zones, distances, and traffic all at once in a map view they can easily understand at a glance.

On the POS screen, a dedicated expediter touchscreen display, or a big-screen TV on the wall, this rich visual display can keep drivers, dispatchers, and the whole kitchen up to speed.

Is your staff equipped to expedite deliveries?

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Topics: restaurant delivery, restaurant delivery operations, pizza delivery, delivery zones, Delivery, delivery, visual display, LiveMaps, live maps

Drive Delivery Profit and Efficiency Part 1: Faster Order Entry

Posted by Elizabeth Kelly on Wed, Sep 12, 2018 @ 08:09 AM

Delivery customers place orders in a growing number of ways. While you may not accept orders via text or chat today, you probably receive orders regularly by phone and online—and perhaps through one or more third-party ordering services. Increasing the efficiency of your order entry process will help you win more delivery business—and increase delivery profit. Improving the speed and accuracy of order entry helps you reduce errors and shrink labor costs for deliveries up front.

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Topics: restaurant delivery operations, restaurant delivery, pizza delivery, third party ordering, third-party online ordering sites, online ordering, Online Ordering

Setting Customer Expectations: Quoted Delivery Times

Posted by Elizabeth Kelly on Wed, Jul 11, 2018 @ 08:07 AM

How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.

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Topics: restaurant delivery, delivery fees, delivery, Delivery, delivery zones, pizza delivery, restaurant delivery operations, email delivery confirmation, Customer Service

Smarter Delivery Operations During the Holidays: Ready for the Rush?

Posted by Tricia Hoy on Thu, Dec 11, 2014 @ 09:12 AM

Holiday shoppers are looking for a quick deal and a convenient experience, and if you already deliver, you have something special to offer during this busy season.

Pizzerias have a unique edge during the holidays: Hectic shoppers aren’t necessarily looking to dine out, but they are looking for a no-hassle dinner for their families on busy nights when holiday shopping has chewed up too many free hours. Pizza is often the order of choice.

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Topics: delivery, How-to, Industry Experts, Online Ordering, restaurant delivery operations

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