On Point: the restaurant technology blog

Setting Customer Expectations: Quoted Delivery Times

Posted by Elizabeth Kelly on Wed, Jul 11, 2018 @ 08:07 AM

How often do your deliveries arrive late? Do you get calls from impatient customers looking for their deliveries, half an hour past the expected time? Accurate promise times for deliveries can help minimize these calls, and increase customer satisfaction—even if the quoted time is longer.

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Topics: Customer Service, delivery, Delivery, delivery fees, delivery zones, email delivery confirmation, pizza delivery, restaurant delivery, restaurant delivery operations

Smarter Delivery Operations During the Holidays: Ready for the Rush?

Posted by Tricia Hoy on Thu, Dec 11, 2014 @ 09:12 AM

Holiday shoppers are looking for a quick deal and a convenient experience, and if you already deliver, you have something special to offer during this busy season.

Pizzerias have a unique edge during the holidays: Hectic shoppers aren’t necessarily looking to dine out, but they are looking for a no-hassle dinner for their families on busy nights when holiday shopping has chewed up too many free hours. Pizza is often the order of choice.

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Topics: delivery, How-to, Industry Experts, Online Ordering, restaurant delivery operations

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