On Point: the restaurant technology blog

Reducing PCI Scope and Risk

Posted by Elizabeth Kelly on Wed, Aug 01, 2018 @ 09:08 AM

It seems every few months, we see another news story about a retail or restaurant company that has had customer data breached. And while the big stories make the news, criminals more often target small businesses that have fewer resources to protect themselves.

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Topics: Theft and Security, Restaurant Security and PCI, protecting POS data, payment security, emv, credit card breach, Credit Cards, PCI

Preventing Data Breaches at the Point of Sale

Posted by Elizabeth Kelly on Thu, Dec 21, 2017 @ 08:12 AM

By now, you have no doubt heard the horror stories of data breaches resulting in stolen customer information at big box stores and large chain restaurants. But just because we only hear about breaches at large companies, it doesn’t mean they aren’t occurring in smaller chains and independent restaurants. In fact, hackers specifically target small retail businesses and restaurants that tend to have less rigorous security controls in place.

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Topics: restaurant POS security, Restaurant Security and PCI, Security, Theft and Security

Pizza Delivery: 7 Tricks for a Safe Halloween

Posted by Elizabeth Kelly on Wed, Oct 25, 2017 @ 08:10 AM

Halloween is a crazy night. On one of the top five busiest nights of the year for pizza, the streets are full of little ghosts and goblins begging for candy. Are your drivers prepared?

Keeping your pizza delivery drivers (and your youngest future customers) safe on the road is always a top priority, so we’ve prepared a few safety tricks:

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Topics: delivery, Delivery, Insights and Best Practices, Theft and Security

Restaurant Security: EMV and PCI Fraud Safeguards

Posted by Jennifer Wiebe on Wed, Feb 22, 2017 @ 08:02 AM

If EMV and PCI are just letters to you, you should know that these acronyms represent important security standards for your business.

Did you know that if a guest uses a counterfeit or stolen, chip-enabled payment card in your restaurant, and if you are not using an EMV card reader, you are liable for any and all chargebacks? Chargebacks of this kind are on the rise.

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Topics: Credit Cards, emv, Enterprise, How-to, Industry Experts, Insights and Best Practices, PCI, restaurant management, restaurant POS security, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine POS, Theft and Security

Restaurant Management: Cash Controls at the Point of Sale

Posted by Jennifer Wiebe on Wed, Feb 01, 2017 @ 09:02 AM

What steps are you taking today to ensure lean, profitable operations in the restaurant? Managing the flow of cash through the restaurant is a critical piece of your security plan.

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Topics: cameras, cash limits, Credit Cards, Customer Service, fingerprint sensors, How-to, Industry Experts, Insights and Best Practices, loss prevention, pizza POS, point of sale, Restaurant Management, restaurant management, restaurant POS, restaurant POS security, Restaurant Security and PCI, restaurant technology, Security, SpeedLine POS, Theft and Security, Uncategorized

5 Ways to Manage Loss Prevention in Your Restaurant

Posted by Tricia Hoy on Wed, Aug 31, 2016 @ 06:08 AM

Is employee theft something you have experienced in your pizzeria or QSR? If you think it can’t happen to you, think again! According to Fast Casual, a study by the National Restaurant Association estimates that internal theft is responsible for 75 percent of inventory shortages and losses of close to four percent of restaurant sales. Three-quarters of employees steal from the workplace at least once, while half steal repeatedly. Those employees are not all stealing cash. Theft can also come in other forms: staff abusing discount codes, treating themselves or friends to food and beverages, or cheating the time clock.

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Topics: How-to, Industry Experts, Insights and Best Practices, loss prevention, point of sale, POS choice, Restaurant Management, restaurant management, SpeedLine POS, SpeedLine user, Theft and Security, Uncategorized

Customer Displays Improve QSR Sales and Service

Posted by Tricia Hoy on Wed, Aug 10, 2016 @ 09:08 AM

How often do order errors happen? Mistakes chew up time, waste stock, and burn good will with your customers. So how do you avoid entry errors and deliver the right order every time? Customer displays.

One step is to add a customer-facing display at the counter. The instant visual validation helps catch and correct mistakes as they happen. As an added bonus, these displays discourage theft and can increase add-on sales.

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Topics: customer display, Customer Service, Dine In, Enterprise, How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, restaurant technology, SpeedLine POS, Theft and Security

The True Cost of Cheese: Tracking Stock on Hand

Posted by Tricia Hoy on Thu, Jul 14, 2016 @ 14:07 PM

What is the first ingredient that comes to mind when you hear the word pizza? Dollars to doughnuts, or should I say pizza wheels, it’s cheese. Although mozzarella continues to be the mainstay for pizza, the pizza industry has seen a rise in new favorites. Here are a few to tease your taste buds:

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Topics: food cost, How-to, Industry Experts, Insights and Best Practices, Inventory, menu management, pizza POS, POS choice, Restaurant Management, restaurant management, restaurant POS, restaurant technology, SpeedLine Customers, Theft and Security

Restaurant Operations: Strengthen Your Passwords for Restaurant Security

Posted by Tricia Hoy on Thu, Nov 19, 2015 @ 07:11 AM

We encounter passwords in almost every area of our lives. Whether for online banking, education, social media, or at work, passwords control access to much of the information we need every day.

You understand the wealth of information available in your POS system, including important financial information. So you recognize how critical your password can be in securing your restaurant data. Ask yourself—is your password strong enough? Check these 4 tips for creating and managing passwords to enhance restaurant security:

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Topics: How-to, Industry Experts, Insights and Best Practices, pizza POS, point of sale, POS choice, restaurant, Restaurant Management, restaurant management, restaurant POS, Restaurant Security and PCI, Restaurant Technology, restaurant technology, Security, SpeedLine user, SpeedLine users, Theft and Security

Part 6 – Growth & Expansion: Keeping Your Eyes Open and Your Ears Alert

Posted by Tricia Hoy on Wed, Jul 02, 2014 @ 12:07 PM

In the last installment of our series on growth and expansion for your restaurant business, we look at one of easiest tasks to accomplish: Listen, and take note. Keeping on top of industry trends—whether you implement them or not—is just as important as building profit.

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Topics: Industry Experts, Insights and Best Practices, Inventory, Listening to your Customers, Restaurant Technology, Theft and Security

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